Logistics Center Associate I-Customer Returns

KARL STORZ SE & Co. KG; Auburn (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Paid parental leave

401(k) with company match

Tuition reimbursement

Fitness reimbursement

Job summary

KARL STORZ SE & Co. KG is seeking a Logistics Center Associate I in Auburn, MA. You will handle customer returns and manage material operations efficiently to ensure timely processing of essential medical equipment.

The ideal candidate will be detail-oriented, possess basic computer skills, and thrive in a team-oriented setting. The position offers consistent weekday hours and opportunities for career growth in a supportive environment.

Qualifications

• High school diploma or GED required.
• Basic computer skills and ability to learn SAP or similar systems.
• Strong attention to detail and ability to follow procedures accurately.
• Good communication skills and a collaborative team‑oriented mindset.

Responsibilities

• Process and document customer returns accurately in SAP.
• Investigate discrepancies and resolve return issues.
• Execute logistics transactions within SAP.
• Support cross‑functional logistics operations.

Skills

Attention to detail

Communication skills

Collaboration

Dependability

Education

High school diploma or GED

Tools

SAP

Job description

Logistics Center Associate I-Customer Returns

Job Function: Supply Chain & Procurement

Location: Auburn, MA, 01501

Work Flexibility: Onsite (Office/Production)

From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room.

As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.

About the Role

Build your career in a fast-paced, high-impact environment as a Logistics Center Associate I supporting returns and material handling operations. In this hands‑on role, you’ll play a critical part in ensuring returned products are processed accurately and efficiently—helping maintain the flow of essential medical equipment to healthcare providers.

You’ll work with SAP systems, investigate and resolve return‑related issues, and collaborate with cross‑functional teams—all while upholding high standards for safety, quality, and productivity. This is an excellent opportunity for someone who thrives in a team‑oriented environment and is looking to grow within a company committed to continuous improvement and operational excellence.

Schedule: Monday – Friday | 6:00 AM – 2:30 PM

Work Environment: On‑site logistics/warehouse setting

What You’ll Do

• Process and document customer returns accurately and efficiently in SAP
• Investigate discrepancies and resolve return issues to completion
• Execute core material handling and logistics transactions within SAP
• Support cross‑functional logistics operations and assist where needed across the team
• Ensure compliance with safety, quality, and productivity standards
• Contribute to continuous improvement (LEAN) initiatives to enhance workflow efficiency

What You Bring

• High school diploma or GED required
• Basic computer skills and ability to learn SAP or similar systems
• Strong attention to detail and ability to follow procedures accurately
• Good communication skills and a collaborative team‑oriented mindset
• Dependable, punctual, and committed to high‑quality work

Nice to Have

• Experience working with SAP or other warehouse/logistics systems
• Previous experience in returns processing, logistics, or warehouse operations

What Will Make You Successful

• A strong focus on accuracy and quality when handling returns and documentation
• Ability to troubleshoot and resolve issues independently while collaborating with others
• A proactive mindset and willingness to support team needs across functions
• Commitment to safety and efficiency in a fast‑paced, hands‑on environment
• Continuous improvement mindset with a desire to learn and grow

Why KARL STORZ?

Join KARL STORZ and be part of a team where your work directly supports healthcare providers and improves patient outcomes. You’ll gain valuable experience in logistics and SAP systems while working in a collaborative environment that values teamwork, reliability, and operational excellence.

With consistent weekday hours, opportunities for development, and a culture driven by continuous improvement, this is a place where you can grow your career and make a meaningful impact.

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical, Dental, and Vision benefits including a state-of-the-art wellness program and pet insurance
• Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• Tuition pre‑reimbursement up to $5,250 per year
• Fitness reimbursement of up to $200 annually
• And more benefits as specified in the employee handbook

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply with all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field‑based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.