Product Evaluation Operator III

KARL STORZ SE & Co. KG; Auburn (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Parental leave

Job summary

The Product Evaluation Operator III at KARL STORZ SE & Co. KG will expertly evaluate medical devices, instruments, software, and system components to determine disposition such as repair, return-to-inventory, upgrade, or scrap.

You will execute complex SAP and WMS transactions, ensure inventory traceability, and support training, process improvements, and LEAN initiatives in a regulated medical device environment.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of KARL STORZ experience or relevant experience in logistics, warehouse operations, manufacturing, returns processing, or a similar operational environment.
• Advanced proficiency with SAP, WMS, or other ERP systems, including complex transaction processing and issue resolution.
• Strong technical aptitude with the ability to evaluate product functionality, condition, software status, and disposition requirements independently.
• Experience interpreting schematics, work instructions, process documentation, and technical requirements.
• Strong attention to detail, accountability, communication skills, and the ability to work independently in a fast-paced environment.
• Experience in a medical device, healthcare, manufacturing, logistics, service, warehouse, or distribution environment.
• 4+ years of experience in a regulated medical device, healthcare, manufacturing, logistics, or distribution setting.
• Experience with FDA, ISO, OSHA, DOT, or other regulated quality and compliance systems.
• Experience supporting training, audits, technical writing, process standardization, or continuous improvement activities.
• Previous experience serving as a technical resource or subject matter expert.

Responsibilities

• Perform advanced evaluations of returned medical devices, equipment, instruments, software, and system components to determine disposition including repair, replacement, return-to-inventory, upgrade, downgrade, or scrap.
• Execute complex SAP, WMS, and related system transactions while maintaining inventory accuracy, data integrity, traceability, and compliance.
• Troubleshoot advanced issues involving product configurations, software functionality, transaction processing, documentation gaps, and product history.
• Serve as a subject matter expert by providing technical guidance, peer support, onboarding assistance, and cross-training.
• Support FCO and KSRAPS-related processes while maintaining productivity and quality expectations.
• Contribute to work instruction development, process standardization, audits, LEAN initiatives, and continuous improvement efforts.

Skills

SAP

WMS

ERP systems

Analytical thinking

Attention to detail

Education

High School Diploma or GED

Job description

At KARL STORZ, we believe in not just creating jobs
but building careers. As a family-run company,
we understand the value of long-term relationships and
actively work on promoting them.
When YOU grow, we grow.

Get to know us and join our teamas

Product Evaluation Operator III

Job Function: Supply Chain & Procurement

Location: Auburn, MA, US, 01501

Work Flexibility: Onsite (Office/ Production)

From the operating room to surgery centers and everywhere in between, KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging to build a more connected, software-enabled operating room.

As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients' lives around the world.

About the Role

The Product Evaluation Operator III is a highly skilled role responsible for evaluating medical devices, instruments, equipment, software, and related system components to determine the appropriate disposition of each product. Serving as a subject matter expert within the operation, you will apply advanced technical knowledge, system expertise, and independent judgment to manage complex evaluations, troubleshoot exceptions, and support critical business processes. This role plays a key part in ensuring product quality, inventory accuracy, compliance, and customer satisfaction while contributing to training, process improvements, and operational excellence within a regulated medical device environment.

What You'll Do

• Perform advanced evaluations of returned medical devices, equipment, instruments, software, and system components to determine disposition including repair, replacement, return-to-inventory, upgrade, downgrade, or scrap.
• Execute complex SAP, WMS, and related system transactions while maintaining inventory accuracy, data integrity, traceability, and compliance.
• Troubleshoot advanced issues involving product configurations, software functionality, transaction processing, documentation gaps, and product history.
• Serve as a subject matter expert by providing technical guidance, peer support, onboarding assistance, and cross-training.
• Support FCO and KSRAPS-related processes while maintaining productivity and quality expectations.
• Contribute to work instruction development, process standardization, audits, LEAN initiatives, and continuous improvement efforts.

What You Bring

• High School Diploma or GED required.
• Minimum 3 years of KARL STORZ experience or relevant experience in logistics, warehouse operations, manufacturing, returns processing, or a similar operational environment.
• Advanced proficiency with SAP, WMS, or other ERP systems, including complex transaction processing and issue resolution.
• Strong technical aptitude with the ability to evaluate product functionality, condition, software status, and disposition requirements independently.
• Experience interpreting schematics, work instructions, process documentation, and technical requirements.
• Strong attention to detail, accountability, communication skills, and the ability to work independently in a fast-paced environment.
• Experience in a medical device, healthcare, manufacturing, logistics, service, warehouse, or distribution environment.

Nice to Have

• 4+ years of experience in a regulated medical device, healthcare, manufacturing, logistics, or distribution setting.
• Experience with FDA, ISO, OSHA, DOT, or other regulated quality and compliance systems.
• Experience supporting training, audits, technical writing, process standardization, or continuous improvement activities.
• Previous experience serving as a technical resource or subject matter expert.

What Will Make You Successful

• Strong analytical and troubleshooting skills with the ability to resolve complex product and system issues.
• Expertise in evaluation processes, ERP systems, and technical documentation.
• A commitment to quality, compliance, and data accuracy in a regulated environment.
• The ability to provide leadership through knowledge-sharing, coaching, and process guidance.
• A continuous improvement mindset focused on operational efficiency and process excellence.
• Strong organizational skills and the ability to balance multiple priorities while maintaining accuracy and productivity.

Why KARL STORZ?

Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.

#LI-AA1

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
• 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• HSA Savings Accounts with company contribution
• Life, STD & LTD Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre- reimbursement
• Fitness reimbursement of up to $200 annually
• And much more!
  * Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
  Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
  KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.