Logistics Business Support Specialist

Iron Mountain; Wind Gap (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Unlimited PTO

401(k) match

Stock Purchase Plan

Tuition reimbursement

Job summary

Iron Mountain in Wind Gap, PA is seeking an analytical Logistics Support Specialist to join our Warehouse and Logistics Operations team. You will serve as the key financial and administrative link for our growing 3PL operations, partnering with site GMs and finance leaders and supporting billing, AR, and admin duties.

Position is critical to ensure efficient operation and compliance for district administration, with strong emphasis on revenue accuracy, KPI tracking, and client relations.

Qualifications

• Experience in warehousing, fulfillment, supply chain, 3PL or manufacturing ops.
• Knowledge of finance, P&L, variance analysis, and billing management.
• Ability to partner with cross-functional stakeholders.
• Bachelor’s or Master’s degree preferred.
• Proficiency with Google Workspace tools.

Responsibilities

• Drive revenue accuracy: analyze revenue/cost variances and manage billing inquiries.
• Track and improve site performance: monitor KPIs, cost controls, and reporting.
• Strengthen client relationships: collaborate with leaders and external clients on issues.
• Support site administration: perform office admin duties and business continuity tasks.

Skills

3+ years experience

Financial analysis

Billing management

Cross-functional collaboration

Education

Bachelor's or Master's degree

Tools

Google Workspace

Job description

Iron Mountain is seeking an analytical Logistics Support Specialist to join our Warehouse and Logistics Operations team.

In this role, you’ll have the opportunity to serve as the key financial and administrative link for our growing Third-Party Logistics (3PL) operations. You will partner directly with site general managers and finance leaders and be responsible for providing support to functional areas of Finance and Administration including, program support, billing and AR transaction support, general administration duties.

Position is critical to ensure efficient operation and compliance for all remaining territory administration functions and key support for the centralized teams in Collections, Accounts Payable and Billing.

What You’ll Do (Responsibilities) In this role, you will:

• Drive Financial & Revenue Accuracy: Conduct revenue and cost variance analyses, investigate major discrepancies, and manage complex billing inquiries, credit/debit memos, and work order pricing.
• Track & Improve Operational Performance: Establish and monitor key site KPIs to track productivity, quality, and cost controls, while helping build reporting and P&L data processing.
• Strengthen Client & Partner Relationships: Partner directly with operational leaders and external clients to resolve complex issues, ensuring high customer service standards and seamless account management.
• Support Site Administration & Continuity: Perform office administrative functions for the district, support local telephone systems, maintain business continuity plans, and partner with leaders on continuous improvement projects.

What You’ll Bring (Skills & Qualifications) The ideal candidate will have:

• 3+ years of experience in warehousing, fulfillment, supply chain, distribution center, third-party logistics (3PL), or manufacturing operations.
• Strong knowledge of operational finance, P&L reporting, cost variance analysis, and complex billing management.
• Experience and proven ability to partner with cross-functional stakeholders and support strategic client-facing initiatives.
• Bachelor's or Master's degree preferred
• Google Workspace platforms

What We Offer (Benefits)

• Shifts: Schedule: Monday - Friday, 8:00 AM - 5:00 PM (flexible availability as required)
• Location: Onsite in Wind Gap, PA
• Competitive Compensation aligned with your experience.
• Full Health and Dental Benefits starting on the first day of employment.
• Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.