Logistics Associate

Trace Medical; Grand Rapids (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Flexible spending account

Life insurance

Paid time off

Job summary

Trace Medical is seeking a Logistics Associate to manage shipping, receiving, inventory control, and customer support in a fast-paced environment. You will ensure accurate processing of equipment, parts, and supplies while delivering excellent service to internal and external customers.

The role requires 2+ years in logistics or warehouse operations, strong attention to detail, and proficiency with shipping systems and inventory software. Great teamwork and communication are essential.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in shipping/receiving, logistics, or warehouse operations.
• Customer service experience preferred, especially in a technical or service-based environment.
• Proficient with shipping systems and inventory management software.
• Strong attention to detail and organizational skills.
• Ability to lift 50 lbs and operate warehouse equipment (e.g., pallet jacks, dollies).
• Excellent verbal and written communication skills.
• Tech-savvy; able to use email, spreadsheets, and CRM systems effectively.

Responsibilities

• Process incoming shipments: unload deliveries, inspect for damage, verify packing slips, and stock inventory.
• Prepare outgoing shipments: pick, pack, label, and coordinate carrier pickups for both ground and freight shipments.
• Maintain accurate shipping and receiving records in the inventory management system.
• Organize, stock, and maintain warehouse inventory, including biomedical equipment, supplies, and parts.
• Perform regular cycle counts and inventory audits to ensure accuracy.
• Monitor stock levels and notify supervisors of low inventory or reorder needs.
• Respond to customer inquiries related to order status, shipment tracking, and product availability.
• Coordinate with the service team to support equipment repairs, returns, and exchanges.
• Troubleshoot shipping issues or order discrepancies with customers professionally and promptly.
• Maintain a clean, organized, and safe warehouse environment.
• Assist with order fulfillment for rentals, repairs, and equipment dispatch.
• Support internal teams (sales, service, finance) with logistics-related tasks.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Tools

Shipping systems (FedEx, UPS)

Inventory management software

CRM systems

Job description

Job Title: Logistics Associate

Department: Operations

Reports To: Operations Manager

Location: Logistics Associate

Employment Type: Full-Time

Position Summary

The Logistics Associate is responsible for executing all aspects of shipping, receiving, inventory management, and customer support. This role ensures that equipment, parts, and supplies are processed accurately and efficiently while delivering excellent service to internal and external customers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends warehouse operations with customer service.

Key Responsibilities

• Process incoming shipments: unload deliveries, inspect for damage, verify packing slips, and stock inventory.
• Prepare outgoing shipments: pick, pack, label, and coordinate carrier pickups for both ground and freight shipments.
• Maintain accurate shipping and receiving records in the inventory management system.
• Organize, stock, and maintain warehouse inventory, including biomedical equipment, supplies, and parts.
• Perform regular cycle counts and inventory audits to ensure accuracy.
• Monitor stock levels and notify supervisors of low inventory or reorder needs.
• Respond to customer inquiries related to order status, shipment tracking, and product availability.
• Coordinate with the service team to support equipment repairs, returns, and exchanges.
• Troubleshoot shipping issues or order discrepancies with customers professionally and promptly.
• Maintain a clean, organized, and safe warehouse environment.
• Assist with order fulfillment for rentals, repairs, and equipment dispatch.
• Support internal teams (sales, service, finance) with logistics-related tasks.

Required Skills & Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years of experience in shipping/receiving, logistics, or warehouse operations.
• Customer service experience preferred, especially in a technical or service-based environment.
• Proficient with shipping systems (FedEx, UPS, freight carriers) and inventory management software.
• Strong attention to detail and organizational skills.
• Ability to lift 50 lbs and operate warehouse equipment (e.g., pallet jacks, dollies).
• Excellent verbal and written communication skills.
• Tech-savvy; able to use email, spreadsheets, and CRM systems effectively.

Work Environment

Primarily warehouse setting with office interaction.

Regular use of phone, email, and shipping software for customer and team communication.

Physical tasks such as lifting, moving, and organizing inventory.

Benefits

• Competitive pay based on experience. Pay: $19.00 - $20.00 per hour.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid time off.

Work Location: In person