Logistics Analyst

EPITEC; University Park (IL); On-site; USD 42,705 - 48,216; Full time

Benefits offered by this job

401(k)

Vision insurance

Medical insurance

Disability insurance

Job summary

A leading company is seeking a Final Mile Delivery Senior Analyst in University Park, IL. This onsite role requires strong leadership and analytical skills to oversee delivery operations, enhance customer satisfaction, and manage logistics effectively. Ideal candidates should have substantial experience and a relevant Bachelor's degree.

Qualifications

• 5+ years of experience in logistics or transportation.
• 8+ years of applicable experience required.

Responsibilities

• Oversee last-mile delivery operations and ensure timely delivery.
• Monitor KPIs such as on-time delivery rates and customer satisfaction.
• Develop and implement SOPs for consistency and efficiency in delivery operations.

Skills

Leadership

Team Management

Problem Solving

Communication

Interpersonal skills

Customer Obsession

Education

Bachelor's degree in Logistics

Bachelor's degree in Supply Chain Management

Bachelor's degree in Business Administration

Bachelor's degree in a related field

Job description

This range is provided by EPITEC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $35.00/hr

Position: Final Mile Delivery Senior Analyst

Location: University Park, IL

Pay: $31-35/hr

Overview: We are seeking a Final Mile Delivery Senior Analyst to join the team of our client in University Park, IL.

***This role is a fully onsite position. Candidates must be onsite 5x a week. Ideal candidates will have 5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery.

Top Skills: Leadership/Team Management, Problem, Communication and Interpersonal skills, Customer Obsession

Education/Experience:

1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

2) 8+ years of applicable experience

Summary:

The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers.

Responsibilities:

• Delivery Operations Management:

o Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs.

o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.

o Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency.

o Participate in frequent ride behinds to complete driver execution audits along with identify opportunities for improvement when on route.

o Validates that 3rd party partners are meeting or exceeding expected service level agreements.

o Acts as centralized escalation and day to day management point of contact for all 3rd party escalated issues.

o Creates consistency of service execution with peers across the network

o Analyze business trends on a daily, weekly, monthly basis.

o Validates that the open orders/work orders are being and updated by the 3rd Party providers in a timely fashion

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Supply Chain

• Industries

  Telecommunications

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Disability insurance

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