Logistics Analyst

Leidos; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Leidos in Reston, Virginia seeks a highly organized Logistics Administrator to ensure smooth support for inquiries related to inventory, repairs, returns, supplier interfaces, and field servicing.

You will be the central point of contact between internal departments and external service providers, tracking actions, maintaining logs, and guiding processes according to SOPs while mentoring junior staff.

Qualifications

• TS/SCI w/ Poly Clearance is required.
• High school diploma or equivalent.
• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Proficient in handling customer inquiries, order processing, and case management using CRM systems.
• Solid understanding of standard operating procedures (SOPs) and service workflows.
• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.
• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely and effective resolution.
• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Skills

Problem-solving

Communication skills

CRM systems experience

Independent leader

Education

High school diploma or equivalent

Associate degree or higher in business, logistics, customer service

Tools

CRM systems

Job description

Description

We are seeking a highly organized and detail-oriented Logistics Administrator who is responsible for ensuring smooth and efficient support for inquiries related to logistics, including inventory, repairs, returns, supplier interface, and field servicing. This role serves as a central point of contact between internal departments and external service providers, ensuring that issues are resolved promptly and that logistics operations maintain a high level of accuracy, and compliance.

Primary Responsibilities

• Operate material handling equipment including pallet jacks and forklifts
• Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely and effective resolution.
• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Basic Qualifications

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent.
• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently.
• Experience managing and maintaining repair/service logs, records, and case documentation.
• Proficient in handling customer inquiries, order processing, and case management using CRM systems.
• Solid understanding of standard operating procedures (SOPs) and service workflows.
• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.
• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

Preferred Qualifications

• Associate degree or higher in business, logistics, customer service, or a related field.
• Knowledge of technical support or help desk environments, especially in product service or repair.
• Familiarity with change management principles and process improvement methodologies.
• Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination.
• Strong analytical skills and experience in report writing and tracking key service metrics.
• Prior leadership experience in a customer service or operations team setting.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting

September 1, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.