Logistics Account Manager (Truck Freight)

AMX; Atlanta (GA); On-site; USD 65,000 - 105,000; Full time

Job summary

AMX Logistics is seeking an Account Manager in Atlanta to oversee a portfolio of customer accounts, retain and grow revenue, and serve as the primary contact for clients. This role focuses on delivering exceptional service and expanding freight volume within existing relationships.

You will coordinate load execution, rate management, and service delivery with operations and carriers, while identifying upsell opportunities and maintaining accurate account records.

Qualifications

• Proven ability to grow revenue within existing accounts.
• Strong communication, negotiation, and relationship-building skills.
• Experience managing multiple accounts in a fast-paced environment.
• Familiarity with transportation management systems (TMS), CRM platforms, and MS Office.
• Knowledge of freight brokerage, trucking, or logistics operations preferred.

Responsibilities

• Serve as the primary liaison between AMX Logistics and assigned customer accounts.
• Manage day-to-day customer needs, including load execution, rate management, and service coordination.
• Develop and maintain long-term client relationships through proactive communication.
• Grow revenue by expanding freight volume, lanes, and services within existing accounts.
• Identify upsell and cross-sell opportunities to deepen partnerships.
• Collaborate with operations, sales, and carrier partners for timely freight movement.
• Monitor account performance and KPIs to ensure satisfaction and retention.
• Negotiate rates, contracts, and service expectations aligned with company goals.
• Maintain records of customer interactions and account activity in internal systems.
• Stay informed on market conditions and customer supply chain needs to anticipate opportunities.

Skills

Account management

Revenue growth

Customer service

Negotiation

Relationship building

Multi-account management

Tools

TMS

CRM

MS Office

Job description

The Account Manager at AMX Logistics is responsible for managing, retaining, and growing a portfolio of customer accounts by delivering exceptional service and expanding freight volume within existing relationships. This role serves as the primary point of contact for assigned customers and is accountable for increasing revenue by identifying and securing additional freight opportunities while ensuring efficient and reliable transportation solutions.

Key Responsibilities

• Serve as the primary liaison between AMX Logistics and assigned customer accounts
• Manage day-to-day customer needs, including load execution, rate management, and service coordination
• Develop and maintain strong, long-term client relationships through consistent communication and responsiveness
• Proactively grow revenue by expanding freight volume, lanes, and services within existing customer accounts
• Identify upselling and cross-selling opportunities to deepen customer partnerships
• Collaborate closely with operations, sales, and carrier partners to ensure timely and cost-effective freight movement
• Monitor account performance, service levels, and KPIs to ensure customer satisfaction and retention
• Resolve customer issues and escalations in a timely and professional manner
• Negotiate rates, contracts, and service expectations in alignment with company objectives
• Maintain accurate records of customer interactions, agreements, and account activity within internal systems
• Stay informed on market conditions, industry trends, and customer supply chain needs to anticipate opportunities

Qualifications

*PREFERRED- PROFESSONAL EXPERIENCE IN A LOGISTICS ACCOUNT MANAGEMENT/SALES ROLE*

• Demonstrated ability to grow revenue within existing accounts
• Strong communication, negotiation, and relationship-building skills
• Ability to manage multiple accounts in a fast-paced environment
• Detail-oriented with strong organizational and problem-solving abilities
• Proficiency in transportation management systems (TMS), CRM platforms, and Microsoft Office
• Knowledge of freight brokerage, trucking, or logistics operations preferred