Account Manager (High Value)

chrobinson; Lisle (IL); Hybrid; USD 33,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Paid holidays

Paid time off

Volunteer time off

Charitable Giving Match Program

Job summary

C.H. Robinson is seeking an Account Manager to deliver high-quality customer experience by ensuring accurate order entry and effective internal communication. This hybrid role is based in the Lisle, IL office and focuses on growth and retention for a defined customer portfolio.

You will collaborate with cross-functional teams to meet service levels, support new business implementations, and drive continuous improvement in SOPs to optimize performance.

Qualifications

• HS diploma or GED required.
• 2 years in transportation, logistics, and/or brokerage environment.
• Strong data entry and attention to detail.
• Proactive communication with other departments.
• Ability to multi-task in a fast-paced environment.
• Customer-service oriented with problem solving.

Responsibilities

• Serve as key contact for assigned book of customers.
• Enter quotes and shipments with load/service requirements.
• Monitor and escalate coverage challenges for timely resolution.
• Ensure accurate order billing for all orders.
• Collaborate with cross-functional teams for customer expectations alignment.
• Support new business implementations and SOP updates.
• Provide insights for Monthly/Quarterly Business Reviews.

Skills

Attention to detail

Data entry

Customer service

Communication

Team collaboration

Proactive problem solving

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking an Account Manager to join our High Vale team. In this role you will be responsible for delivering high-quality customer experience by ensuring accurate order entry, effective internal communication and consistent execution of shipments that meet established service levels. The Account Manager is accountable to drive growth and maximize retention for a defined customer portfolio. As the primary point of contact for our customers, the Account Manager is additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. The Account Manager collaborates closely with cross-functional teams to ensure an optimal customer experience.

This is a hybrid position based in our Lisle, IL office.

DUTIES AND RESPONSIBILITIES

• Serve as a key contact to assigned book of customers.
• Quote customer opportunities when no BRD is involved on the account
• Enter quotes into the quoting tool when no BRD is involved on the account
• Build and enter shipments accurately in the operation system with all load and service requirements.
• Responsible for promptly updating any changes required for the load.
• Monitor and escalation any coverage challenges to ensure timely resolution
• Ensure complete and timely order billing for all orders
• Assist adding insight for customer MBR/QBR (Monthly Business Review/Quarterly Business Review).
• Proactively work with cross-functional teams to ensure alignment between customer expectations and service delivery.
• Collaborate with stakeholders on new business implementations and discussions around making improvements to existing business.
• Provide insight on and changes needed to maintain Standard Operating Procedures (SOPs) to guide and optimize service performance.

QUALIFICATIONS

• Required:
• High School Diploma or GED
• 2 years' experience within transportation, logistics, and /or brokerage environment required
• Preferred:
• Bachelor's degree
• Proven track record in data entry and strong attention to detail
• Ability to communicate pro-actively and effectively to other departments internally
• Knowledge of the operational attention to detail that will be required to succeed within the industry
• Ability to multi-task and work well with others in a fast-paced environment within strict time frames
• Passionate about customer service and solving problems with customer experience in mind
• Mathematics and analytical skills
• Excellent written and verbal communications skills
• Entrepreneurial, pro-active spirit
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Compensation Range

$24.28 - $54.99

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program