Logistics Account Manager

NATIONAL RETAIL TRANSPORTATION; Toledo (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

National Retail Transportation is seeking an Account Representative in Toledo, OH to manage daily shipment operations and nurture customer relationships. You will be the primary contact, ensuring proactive communication and timely updates to clients, while coordinating pickups and deliveries with carrier teams to maintain high service levels.

The role reports to the Director, Account Management and requires a Bachelor's degree and experience in sales or customer service.

Qualifications

• Bachelor's degree preferred, reflecting a strong academic background.
• Prior experience in sales or customer service roles is preferred.
• Demonstrated ability to work efficiently in a fast-paced environment with initiative and urgency.
• Exceptional organizational skills and meticulous attention to detail.
• Independent work style with the ability to lead initiatives without constant supervision.
• Superior communication abilities with negotiation skills and relationship-building.

Responsibilities

• Forge and sustain strong customer relationships, acting as the primary point of contact.
• Ensure superior customer service through proactive communication and timely updates.
• Strategically build loads, ensuring accurate shipment details and documentation.
• Coordinate scheduling for pick-up and delivery, optimizing efficiency.
• Collaborate with carrier sales teams to meet and exceed expectations.
• Oversee daily load management and resolve issues to maintain on-time performance.
• Anticipate and troubleshoot potential challenges during transit.
• Thrive in a competitive, team-oriented environment and contribute to goals.

Skills

Customer service

Sales experience

Communication skills

Detail oriented

Initiative

Education

Bachelor's degree in a relevant field

Job description

National Retail Transportation is seeking an Account Representative in Toledo, OH to manage daily shipment operations and nurture customer relationships. You will be the primary contact, ensuring proactive communication and timely updates to clients, while coordinating pickups and deliveries with carrier teams to maintain high service levels.

The role reports to the Director, Account Management and requires a Bachelor's degree and experience in sales or customer service.