Logistics Account Manager

Randstad USA; Irving (TX); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision

Retirement plans

Collaborative team culture

Job summary

Randstad USA is seeking an Account Manager in the Freight & Carrier division to manage an established portfolio of corporate clients in a hybrid/onsite environment in Houston or Irving, TX. You will nurture relationships, quote lanes, support daily freight operations, and resolve issues to protect service levels.

The ideal candidate brings 2–4+ years in logistics/account management, a strong communication style, and proficiency with TMS and MS Office.

Qualifications

• Minimum 2–4+ years of hands-on account management or operational experience within Logistics, Freight Forwarding, or Transportation.
• High School Diploma or GED required; Bachelor’s degree in Business Administration or Supply Chain is a plus.

Responsibilities

• Account Relationship Management: Serve as the primary point of contact for an assigned book of established customer accounts, building trust and maintaining high customer satisfaction.
• Account Expansion & Quoting: Identify opportunities to grow revenue within existing customer accounts, provide competitive lane/freight quotes, and present expanded service offerings.
• Conflict & Dispute Resolution: Act as the operational problem solver for client issues, freight delays, OS&D incidents, invoice discrepancies, and billing/AR inquiries.
• Operational Alignment: Work closely with internal operations, dispatch, and project teams to ensure client SLAs are met and all processes/SOPs are followed.
• Reporting & Analysis: Analyze account activity, track shipment trends, manage call/status reports, and provide regular weekly updates and corrective action plans to leadership.

Skills

Account management

3PL knowledge

Freight management

Transportation

Microsoft Office

TMS

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or Supply Chain

Tools

Transportation Management Systems (TMS)

Microsoft Excel

Microsoft Word

Job description

Locations: Houston, TX or Irving, TX (Hybrid/On-site options depending on office)

Compensation: $65,000 – $70,000 Base Salary (Up to $75,000 for exceptional experience)

About the Role

We are seeking a detail-oriented Account Manager with a proven background in third-party logistics (3PL), freight management, or transportation. This is not a cold-calling or lead-generation role. You will inherit an established, warm portfolio of existing corporate clients within our Freight & Carrier Division.

Your mandate is to build strong, long-term relationships with key client contacts, expand account volume by identifying organic growth opportunities, generate rate quotes, support day-to-day freight operations, and efficiently resolve customer disputes.

Key Responsibilities

• Account Relationship Management: Serve as the primary point of contact for an assigned book of established customer accounts, building trust and maintaining high customer satisfaction.
• Account Expansion & Quoting: Identify opportunities to grow revenue within existing customer accounts, provide competitive lane/freight quotes, and present expanded service offerings.
• Conflict & Dispute Resolution: Act as the operational problem solver for client issues, freight delays, OS&D incidents, invoice discrepancies, and billing/AR inquiries.
• Operational Alignment: Work closely with internal operations, dispatch, and project teams to ensure client SLAs are met and all processes/SOPs are followed.
• Reporting & Analysis: Analyze account activity, track shipment trends, manage call/status reports, and provide regular weekly updates and corrective action plans to leadership.

Qualifications & Requirements

• Industry Background: Minimum 2–4+ years of hands-on account management or operational experience within the Logistics, Freight Forwarding, or Transportation industries.
• Education: High School Diploma or GED required; Bachelor’s degree in Business Administration or Supply Chain is a plus.
• Technical Skills: Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with Transportation Management Systems (TMS).
• Core Competencies:
• Exceptional written and verbal communication skills with strong negotiation and problem-solving abilities.
• Extremely detail-oriented with high initiative and the capability to manage deadline pressures independently.
• Proven track record of career stability (demonstrated tenure with prior employers).

Benefits & Work Environment

• Competitive base salary package with room for career growth.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Collaborative team culture with dedicated account management support.