Enterprise Account Manager

ODW Logistics; Lockbourne (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

ODW Logistics seeks an Enterprise Account Manager to lead high-value client relationships and complex Contract Logistics programs. This role focuses on strategic oversight, multi-site coordination, and profitability across enterprise accounts.

You will drive client reviews, forecast revenue, and partner with internal teams to expand services and optimize pricing, while mentoring junior account staff. A strong analytical mindset and executive communication are essential.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in the logistics industry preferred.
• Advanced Microsoft Excel skills required.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage a portfolio of high-value enterprise accounts with broad and complex service requirements.
• Serve as the primary client advocate and strategic advisor for assigned client leadership contacts.
• Lead Client Business Reviews (CBRs) and executive-level client reporting.
• Partner with leadership to drive revenue growth, profitability, and account planning across managed accounts.
• Develop and present pricing strategies across transportation modes and approve load transactions within defined authority levels.
• Identify opportunities to expand service offerings and strengthen client partnerships.
• Collaborate with cross-functional teams to ensure alignment on service delivery and expectations.
• Support onboarding and implementation for new and existing clients.
• Analyze account performance to identify trends, risks, and growth opportunities.

Skills

Analytical thinking

Communication

Relationship management

Project management

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Office

Job description

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The Enterprise Account Manager serves as the primary point of contact for key client accounts within ODW Logistics, ensuring exceptional service delivery, strong client relationships, high‑level Contract Logistics collaboration (as applicable), and continued business growth. This role is responsible for managing complex, high‑value accounts that require strategic oversight, including business reviews, multi‑site coordination, network optimization, and financial performance management. The Enterprise Account Manager plays a critical role in expanding client partnerships while maintaining operational excellence and profitability.

Essential Responsibilities

• Manage a portfolio of high-value enterprise accounts with broad and complex service requirements.
• Serve as the primary client advocate, liaison, and strategic advisor for assigned client Operational Leadership and Executive contacts.
• Lead Client Business Reviews (CBRs), executive-level client reporting, and account presentations.
• Partner with leadership to drive revenue growth, profitability, monthly forecasting, and account planning across managed accounts.
• Develop and present pricing strategies across transportation modes and approve load transactions within defined authority levels.
• Identify opportunities to expand service offerings, grow account revenue, and strengthen client partnerships.
• Collaborate with Client, Transportation Management, and Contract Logistics teams (as applicable) to ensure alignment on service delivery and expectations.
• For Integrated Solutions, build strong, collaborative relationships with Contract Logistics leadership, with a solid understanding of their operations, pricing frameworks, and organizational structure.
• Support onboarding and implementation efforts for new and existing clients.
• Analyze account performance to identify trends, risks, and growth opportunities related to revenue, margin, and KPIs.
• Manage urgent client and operational issues, including after‑hours escalations as needed.
• Support development, mentoring, and guidance of Account Managers and Coordinators.

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• Bachelor’s Degree required.
• 5+ years of experience in the logistics industry preferred.
• Advanced Microsoft Excel skills required.
• Proficiency in Microsoft Office Suite.

Capabilities

• Strong analytical and problem‑solving capabilities.
• Excellent communication and relationship management skills.
• Ability to prioritize and multitask in a fast‑paced environment.
• Strong attention to detail and execution focus.
• Ability to lead through influence in a cross‑functional environment.
• Strong Project Management skills, including planning, execution, and delivery of complex strategic initiatives.

Physical & Mental Requirements

• Hear, read and comprehend, write, and communicate.
• Continuously sit, type, and perform repetitive wrist motion.
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach.
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.