Account Manager

ODW Logistics; Hamilton (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

ODW Logistics is seeking an Account Manager to oversee customer accounts and act as the primary contact for diverse client needs. You will foster relationships with internal partners and external clients to drive growth and mutual success, and proactively engage with customers to expand ODW’s market presence.

The role emphasizes delivering exceptional service, communication, and collaboration with leadership to improve profitability and protect company assets.

Qualifications

• Bachelor's degree or equivalent education/work experience preferred.
• 1+ year of account management experience preferred.
• Proficiency in Microsoft Office tools preferred.

Responsibilities

• Oversee the management of small to mid-sized customer accounts.
• Serve as the primary point of contact for customer needs and inquiries.
• Provide pricing to customers for all transportation modes.
• Develop knowledge of ODW Transportation Management service offerings.
• Prepare monthly budget reports and communicate with leadership on sales, profit, orders, and customer communications.
• Identify potential risks and develop mitigation strategies.
• Assist with customer onboarding and onboarding processes.

Skills

Strong communication

Customer service

Team oriented

Time management

Education

Bachelor’s degree or equivalent education/work experience

Tools

Microsoft Office

Job description

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The Account Manager is responsible for overseeing the management of customers and serving as the primary point of contact for their diverse needs. This role is tasked with delivering exceptional service and communication, and fostering strong relationships with both internal partners and external clients to ensure mutual success. Proactively engaging with external customers, the Account Manager aims to expand ODW’s presence with each client, driving growth and solidifying the company's position in the market.

Essential Responsibilities

• Manage small to mid-sized customer accounts
• Compare revenue/profit for forecasting
• Provide pricing to customers for all modes of transportation
• Develop an extensive knowledge of all ODW Transportation Management service offerings
• Offer solutions for support needs in Quarterly Business Review (QBR) process and other customer presentations
• Oversee any after-hours customer issues or urgent requests, both internal and external
• Prepare and present monthly budget reports and communicate with team leader on sales, profit, number of orders, and changes in customer communication
• Create and maintain customer profiles for each managed account
• Assist with customer onboarding
• Identify potential risk and develop mitigation strategies in accordance with company policies
• Collaborate with leadership to develop and implement safeguards to protect company assets and improve profitability
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• Bachelor’s degree or equivalent education/work experience preferred
• 1+ year(s) of account management experience preferred
• Proficiency in Microsoft Office tools preferred

Capabilities

• Strong communication and customer service skills
• Ability to excel in a team-oriented environment
• Time management and ability to manage multiple assignments simultaneously
• Strong attention to detail

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

INDSA