Logistics Account Coordinator / Account Manager

The Juris Agency; Overland Park (KS); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Account Coordinator/Manager to join their dynamic team in the Transportation & Logistics sector. This role offers the opportunity to build strong client relationships, support sales efforts, and enhance customer satisfaction. With a hybrid work environment, you will enjoy flexibility while being part of a collaborative team. You will manage client accounts, negotiate contracts, and analyze shipping data to identify growth opportunities. If you are self-motivated, possess excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact.

Benefits

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Qualifications

• Minimum of 1 year experience in Transport & Logistics industry.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage and grow a portfolio of client accounts, ensuring satisfaction.
• Collaborate with clients to understand shipping needs and enhance experience.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Self-Motivated

Team Collaboration

Job description

Job Description

Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As an Account Coordinator / Account Manager, you will play a crucial role in building strong relationships with our clients and ensuring their satisfaction by supporting the sales department. Located in Overland Park, Kansas, Muse Freight offers a hybrid remote work environment that provides flexibility and work-life balance. You will have the opportunity to work remotely while also being part of a collaborative team.

Benefits

• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Annual Bonus
• Paid Holidays
• Gym Membership
• Paid Time Off (PTO)

Responsibilities

• Support Sales Staff by managing and growing a portfolio of client accounts by developing and maintaining strong relationships with key decision-makers and stakeholders.
• Act as the primary or secondary point of contact for clients, addressing their inquiries, providing timely and accurate information, and resolving any issues that arise.
• Collaborate with clients to understand their specific shipping needs, requirements, and goals, and proactively identify opportunities to add value and enhance their experience.
• Coordinate with internal teams, including operations, logistics, and customer service, to ensure seamless execution of freight shipments and delivery of exceptional service to clients.
• Negotiate rates and contracts with carriers and vendors, ensuring competitive pricing and favorable terms to meet client expectations while maximizing profitability.
• Analyze client shipping data, market trends, and industry insights to identify growth opportunities, recommend solutions, and develop strategic account plans.
• Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
• Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
• Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.

Requirements

• Experience: Minimum of 1 year of experience in a similar role within the Transport & Logistics industry.
• Ability to manage numerous customers simultaneously, while keeping customer satisfaction at a high level.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Customer Focus: Strong customer service skills, always striving to meet and exceed client expectations.
• Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.
• Team Player: Demonstrated ability to collaborate and work effectively within a team environment.
• Problem-Solving: Strong problem-solving and critical thinking skills to address client needs and overcome challenges.