Strategic Account Coordinator

FerrellGas; Kansas City (MO); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Strategic Account Coordinator to enhance customer relations and manage a portfolio of national accounts. This role emphasizes strong communication and organizational skills, ensuring customer needs are met efficiently. With a commitment to excellence, the company offers a supportive environment where your contributions can make a significant impact. Join a team that values dependability and trust, and be part of a company recognized as a top supplier in the propane industry. This is a fantastic opportunity for those passionate about customer service and relationship management.

Benefits

Medical, Dental, Vision & Life Insurance

401 (K) with company match

Paid Time Off (PTO)

Employee Stock Ownership Plan (ESOP)

Wellness Program

Qualifications

• 3+ years of experience in a related role, preferably in project management.
• Strong organizational skills with attention to detail.

Responsibilities

• Act as a liaison between national account customers and Ferrellgas locations.
• Manage customer inquiries and maintain contract files.

Skills

Project Management

Customer Service

Communication Skills

Problem-Solving

Time Management

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Tools

Excel

Word

Outlook

PeopleSoft

Job description

Strategic Account Coordinator

Job Locations: US-MO-Kansas City | US-KS-Kansas City

ID: 2025-30864

Category: Sales

Overview

Under general direction, this position acts as a liaison between national account customers and Ferrellgas locations that serve them. Requires a high school diploma (bachelor's degree preferred) with 3+ years related experience. Local to Kansas City is preferred. Training will be held in-person initially, then the position will be remote.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401 (K) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program

Responsibilities

• Supports a portfolio of 100+ national account contracts throughout their lifecycle, including renewals, additions, and closures.
• Serves as the main contact for assigned contracts, handling customer inquiries via phone and email.
• Manages daily email correspondence, responding to customer concerns and questions promptly (typically 100+ emails daily).
• Anticipates customer needs and proactively identifies solutions, collaborating with internal and external contacts to ensure accuracy.
• Leads occasional conference calls with team members and customers.
• Maintains accurate contract files, including original documents, correspondence, and amendments.
• Produces reports weekly, monthly, quarterly, and annually using Excel.
• Works independently and collaboratively, managing competing deadlines effectively.
• Employs problem-solving techniques daily and communicates escalated issues appropriately to management.
• Assists the National Accounts Team as needed.

Qualifications

• Bachelor's degree in business, finance, accounting, or a related field preferred.
• 2+ years of project management and/or contract experience preferred.
• Propane industry experience is a plus, but not required.
• Organized, detail-oriented, with strong time management skills.
• Proficiency in Excel, Word, and Outlook; PeopleSoft experience is a plus.
• Excellent oral, written, and interpersonal communication skills.
• Strong public speaking skills required.
• Must be a U.S. citizen, lawful permanent resident, or authorized to work in the U.S. without sponsorship now or in the future.

Why work for Ferrellgas?

We pride ourselves on providing the best customer service in the propane industry. Ranked as one of the top propane suppliers in the country, Ferrellgas is committed to creating meaningful moments filled with warmth, dependability, and trust.