Lodging Maintenance Manager

Alterra Mountain Company; West Virginia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Affordable on-mountain housing

Free skiing and snowboarding

401k plan available to employees 18+

Discounted Friends and Family Lift Vt.

40% off Retail Merchandise

Pro Deals from top brands

Job summary

Alterra Mountain Company is seeking a Maintenance Operations Leader to oversee lodging maintenance, remodeling projects, HOA contracts, and cross‑department collaboration at Snowshoe, WV. You will direct daily maintenance, diagnose issues, manage preventive programs, and ensure safety and guest readiness.

Ideal candidates have 3–5 years in property maintenance or facilities management, strong leadership and communication skills, and WV contractor licensing.

Qualifications

• 3–5 years managing teams and contractors in property maintenance or facilities management.
• Strong organizational and communication skills for cross‑department collaboration.
• Experience with residential remodeling, especially kitchens and baths is preferred.
• Knowledge of HOA operations or contract management is a plus.

Responsibilities

• Direct and oversee daily maintenance operations for lodging units, ensuring timely, high‑quality repairs and service delivery.
• Diagnose maintenance issues, identify root causes, and implement long‑term corrective actions.
• Maintain preventive maintenance programs and schedules to maximize asset life.
• Ensure all work complies with safety standards and company policies.
• Track work orders, maintenance metrics, and inventory of supplies and equipment.
• Lead remodeling projects, oversee labor, materials, budgets, and timelines.
• Manage HOA maintenance contracts and serve as primary maintenance contact for HOA projects.
• Supervise maintenance staff and contractors, including scheduling and performance management.
• Collaborate with other departments to improve communication and guest satisfaction.

Skills

Team leadership

Contract management

Facilities management

Residential remodeling knowledge

Communication skills

Education

High School Diploma or GED

Job description

Year Round

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• This is a Full time, Year round position
• Benefit Eligible after 30 days
• Schedule: May require working early mornings, evenings, weekends, and holidays
• If you're seeing this job, we're still hiring and accepting applications

Employee Perks:

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Job Responsibilities:

Maintenance Operations

• Direct and oversee daily maintenance operations for lodging units, ensuring timely, high-quality repairs and service delivery.
• Diagnose maintenance issues thoroughly, identify root causes, and implement long-term corrective actions to prevent repeat failures.
• Maintain preventive maintenance programs and schedules to maximize asset life and minimize operational disruptions.
• Ensure all work is performed in compliance with safety standards, regulatory requirements, and company policies.
• Track and manage work orders, maintenance performance metrics, and inventory of supplies and equipment.
• Ensure lodging units remain safe, well-maintained, and consistently guest-ready.

Remodeling Services

• Develop, launch, and oversee a residential remodeling service focused on kitchen and bathroom renovations.
• Scope remodeling projects and conduct site assessments.
• Prepare project estimates and proposals.
• Coordinate labor, subcontractors, materials, equipment, and scheduling for remodeling projects.
• Monitor project quality, timelines, budgets, and customer satisfaction.
• Ensure remodeling projects are completed safely, efficiently, and to established quality standards.
• Support the growth of remodeling operations as a sustainable and profitable revenue stream.

HOA Contract Management

• Manage HOA maintenance contracts, budgets, and service agreements.
• Serve as the primary maintenance contact for HOA-related projects and maintenance activities.
• Maintain effective communication with HOA boards and representatives regarding maintenance needs, project status, and contract performance.
• Provide HOA updates to the leadership team for communication and reporting to HOA boards.

Team Leadership

• Supervise maintenance staff and contractors, including scheduling, assignment of work, training, coaching, and performance management.
• Promote accountability, productivity, and professional development within the maintenance team.
• Monitor contractor performance to ensure quality workmanship and compliance with service agreements.
• Partner with Housekeeping to address maintenance issues identified during unit inspections and cleaning operations.
• Communicate promptly with Front Desk personnel regarding maintenance issues that may affect guest stays, require guest relocations, or impact occupancy.
• Collaborate with department leaders to improve communication, operational efficiency, and overall guest satisfaction.

Interdepartmental Collaboration

• Coordinate with Homeowner Services to prioritize homeowner needs and communicate repair plans, project status, and completion timelines.

Education:

• High School Diploma or GED

Preferred Experience:

• 3-5 years' experience in property maintenance, facilities management, or residential construction and a valid West Virginia Contractor's license.
• 3-5 years' experience managing teams and contractors.
• 5+ years' experience in residential remodeling, especially kitchens and baths.
• Strong technical skills in general repairs, building systems, and problem diagnosis.
• Knowledge of HOA operations or contract management.
• Strong organizational and communication skills with the ability to collaborate across departments.

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.