Lodge Manager: Guest Experience & Operations

State of Arkansas; Little Rock (AR); On-site; USD 69,000 - 103,000; Full time

Job summary

The Arkansas Department of Parks, Heritage and Tourism is seeking a Lodge Manager at Petit Jean State Park to oversee daily lodge operations, guest services, and staff management. You will supervise front desk, housekeeping, food services, and maintenance to ensure a high-quality visitor experience.

Responsibilities include budgeting, financial reporting, rate management, event coordination, safety compliance, and training staff on emergency procedures.

Qualifications

• At least three years in hospitality management, with two years in a leadership role.
• Experience in facility operations, budgeting, and revenue management.
• Strong organizational, communication, and guest service skills.

Responsibilities

• Oversee all lodge operations, including front desk, housekeeping, food services, and maintenance.
• Ensure clean, safe facilities for guests and staff.
• Monitor inventory and supplies to maintain optimal stock levels.
• Enforce health, safety, and sanitation regulations.
• Provide exceptional guest service and resolve issues promptly.
• Develop strategies to enhance guest satisfaction and encourage return visits.
• Coordinate events, group reservations, and seasonal activities.
• Manage budgeting, financial reporting, and revenue tracking.
• Oversee lodging rates, reservations, and occupancy reports.
• Implement cost-saving measures for financial efficiency.
• Maintain records and documentation per state policies.
• Recruit, train, and supervise lodge staff.
• Ensure compliance with health and safety regulations; train staff on emergency procedures.
• Respond to emergencies, including severe weather or incidents.
• Oversee group sales activities to maximize occupancy and guest services.

Skills

Hospitality management

Budgeting

Staff supervision

Operations management

Reservation software

Customer service

Facilities maintenance

Communication

Regulatory compliance

Safety procedures

Tools

Lodging management systems

POS systems

Revenue management systems

Job description

The Arkansas Department of Parks, Heritage and Tourism is seeking a Lodge Manager at Petit Jean State Park to oversee daily lodge operations, guest services, and staff management. You will supervise front desk, housekeeping, food services, and maintenance to ensure a high-quality visitor experience.

Responsibilities include budgeting, financial reporting, rate management, event coordination, safety compliance, and training staff on emergency procedures.