LODGE MANAGER

State of Arkansas; Little Rock (AR); On-site; USD 69,000 - 103,000; Full time

Job summary

The Arkansas Department of Parks, Heritage and Tourism is seeking a Lodge Manager at Petit Jean State Park to oversee daily lodge operations, guest services, and staff management. You will supervise front desk, housekeeping, food services, and maintenance to ensure a high-quality visitor experience.

Responsibilities include budgeting, financial reporting, rate management, event coordination, safety compliance, and training staff on emergency procedures.

Qualifications

• At least three years in hospitality management, with two years in a leadership role.
• Experience in facility operations, budgeting, and revenue management.
• Strong organizational, communication, and guest service skills.

Responsibilities

• Oversee all lodge operations, including front desk, housekeeping, food services, and maintenance.
• Ensure clean, safe facilities for guests and staff.
• Monitor inventory and supplies to maintain optimal stock levels.
• Enforce health, safety, and sanitation regulations.
• Provide exceptional guest service and resolve issues promptly.
• Develop strategies to enhance guest satisfaction and encourage return visits.
• Coordinate events, group reservations, and seasonal activities.
• Manage budgeting, financial reporting, and revenue tracking.
• Oversee lodging rates, reservations, and occupancy reports.
• Implement cost-saving measures for financial efficiency.
• Maintain records and documentation per state policies.
• Recruit, train, and supervise lodge staff.
• Ensure compliance with health and safety regulations; train staff on emergency procedures.
• Respond to emergencies, including severe weather or incidents.
• Oversee group sales activities to maximize occupancy and guest services.

Skills

Hospitality management

Budgeting

Staff supervision

Operations management

Reservation software

Customer service

Facilities maintenance

Communication

Regulatory compliance

Safety procedures

Tools

Lodging management systems

POS systems

Revenue management systems

Job description

Anticipated Starting Salary: 69395.04

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Position Number: 22092564

Location: Petit Jean State Park -PT41

County: Conway

Anticipated Starting Salary: 69395.04

Job Series: Parks – Competitive

Classification: Lodge Manager

Class Code: RPA04C

Pay Grade: SGS09

Salary Range: $69,395- $102,705

Job Summary

The Lodge Manager is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest services, facility maintenance, and staff management. This role involves supervising lodge personnel, maintaining financial accountability, ensuring compliance with health and safety regulations, and enhancing the overall visitor experience.

Primary Responsibilities

• Oversee all aspects of lodge operations, including front desk, housekeeping, food services, and maintenance.
• Ensure clean, well-maintained, and safe facilities for guests and staff.
• Monitor inventory and supplies to maintain optimal stock levels for guest services.
• Enforce state and federal safety, sanitation, and operational regulations.
• Provide excellent customer service to guests, addressing concerns and resolving issues promptly.
• Develop and implement strategies to enhance guest satisfaction and promote return visits.
• Coordinate special events, group reservations, and seasonal activities to maximize lodge usage.
• Manage budgeting, financial reporting, and revenue tracking for lodge operations.
• Oversee lodging rates, reservations, and occupancy reports to ensure optimal revenue generation.
• Implement cost-effective strategies to maintain financial efficiency.
• Maintain records, reports, and documentation as required by state policies.
• Recruit, train, and supervise lodge employees, ensuring adherence to policies and procedures.
• Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents.
• Ensure compliance with state health and safety regulations for hospitality operations.
• Train staff on emergency procedures, first aid, and risk management practices.
• Respond to emergency situations, including severe weather events or guest incidents.
• Oversee group sales activities to ensure policy adherence and the highest guest occupancy levels and guest services.

Knowledge And Skills

• Strong organizational and multitasking abilities to oversee multiple departments.
• Knowledge of hospitality management, budgeting, and facility operations.
• Ability to interpret and apply state policies, regulations, and procedures.
• Excellent verbal and written communication skills to interact with guests, staff, and stakeholders.
• Strong problem-solving and conflict-resolution skills to handle guest concerns effectively.
• Ability to train, supervise, and motivate a diverse team of employees.
• Effective delegation and decision-making skills to ensure smooth day-to-day operations.
• Knowledge of lodging management systems, reservation software, and point-of-sale systems.
• Experience with budgeting, financial reporting, and revenue management.

Minimum Qualifications

At least three years of experience in hospitality management, facility operations, or a related field, including two years in a leadership capacity.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.