Account Representative-Kendall Electric

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

The Kendall Group is seeking an Account Representative to join the Business Development team in Pennsylvania. You will prospect new accounts and grow existing customer relationships not actively managed, contributing to sales growth by understanding customer needs and Kendall’s product offerings.

You will handle quotes, respond to inquiries, and coordinate with marketing and product teams to provide tailored solutions.

Qualifications

• 3 years of sales or customer service experience (or 1 year in electrical distribution sales).
• High School diploma or GED required.
• MS Office proficiency and ability to learn new software.

Responsibilities

• Drive new business by cold calling and prospecting.
• Close sales and build lasting customer relationships.
• Develop opportunities from leads across channels.
• Boost sales by recommending related products.
• Provide detailed quotes and handle inquiries.
• Maintain CRM records for future growth.

Skills

Sales experience

Customer service

Communication

CRM familiarity

Team collaboration

Education

High School diploma or GED

Tools

MS Office

CRM software

Email outreach tools

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Business Development Sales Manager, the Account Representative is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer’s needs, answering customer questions, and being knowledgeable of Kendall’s products and services.Exciting work you will do:Drive New Business: Reach out to potential customers and manage accounts to promote and sell Kendall’s innovative products through phone, email, and other communication channelsClose Sales & Build Relationships: Deliver exceptional service and become a key player in a fast-paced, team-oriented environment where your success directly impacts our growthDevelop Opportunities: Take ownership of leads from marketing, outside sales, and national accounts, and convert them into long-lasting partnershipsBoost Sales: Increase orders by recommending related products, highlighting features and benefits, and analyzing customer buying patterns to suggest the best solutionsManage Quotes & Customer Inquiries: Provide detailed product quotes, answer questions about credit terms, warranties, delivery, and other topics, and ensure a smooth experience for every customerCollaborate Across Teams: Work closely with marketing and product experts to provide tailored support and relevant materials that meet customer needsProblem Solve: Act as a key liaison between Kendall resources to resolve account issues swiftlyStay Informed: Keep up to date on the latest product offerings and innovations to effectively answer customer inquiriesCRM Management: Maintain accurate records in the CRM system to track account details and opportunities for future growthDeliver Exceptional Service: Handle customer queries through phone, fax, and email promptly while ensuring a high-quality experiencePerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationUnderstanding Others, ListeningProblem SolvingPriority SettingWhat you’ll need:Work Experience: 3 years of sales, customer service or similar relevant business experience or 1 year of relevant electrical distribution sales experience (counter sales, inside sales, and outside sales)Education: High School diploma or GEDAnalytics/Computer Skills: Experience working with MS Office; ability to learn new software; ability to decide which products to focus on and how best to reach customersOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer serviceCommunication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.o Ability to see, talk and hearo Ability to sit for 8 hours a dayPhysical Environment: Normal office environmentQualifications we prefer but don’t require:Work Experience: 5+ years of electrical wholesale distribution sales experience; 2 years business development experience; experience with Customer Relationship Management (CRM) softwareEducation: Associate’s degree, bachelor’s degree or equivalent combination of skills and experienceThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.