Location Operations Leader

Zūm; North Carolina; On-site; USD 100,000 - 115,000; Full time

Job summary

Zūm is seeking an experienced Location Manager to lead transportation operations at Johnston, RI. You will oversee start-ups, daily operations, and continuous improvement across bids, staffing, and fleet performance.

Key focus areas include building high-performing teams, managing P&L, and ensuring safety and regulatory compliance while delivering exceptional service to school districts and partners.

Qualifications

• 5+ years of experience managing full P&L accountability with operational oversight and KPI responsibility.
• Experience in day-to-day operations in time-sensitive environments such as transportation, field services, logistics, or related industries.
• Experience with scheduling, staffing, planning, and operational execution.
• 5+ years of experience maintaining client-facing relationships and managing customer accounts in an operational environment.
• Experience managing salaried leaders and coordinating across multiple departments.
• Strong understanding of safety practices, regulatory standards, and incident reporting.

Responsibilities

• Execute complete site start-ups for newly awarded contracts, team hiring, facility setup, IT implementation.
• Develop training and hiring programs for location that meet or exceed state, federal, and district guidelines.
• Develop and maintain customer and stakeholder relationships, exceeding expectations through proactive communication and service delivery.
• Manage assigned contract operations, ensuring consistency and excellence.
• Monitor KPIs across all operations using Zum’s IT infrastructure and maintain P&L accountability.
• Oversee safety compliance with state, federal, DOT regulations, and related reporting requirements.

Skills

P&L accountability

Operational leadership

Scheduling & staffing

Customer relationships

Team development

Safety compliance

Tools

Microsoft Office

G Suite

Job description

Zūm is seeking an experienced Location Manager to lead transportation operations at Johnston, RI. You will oversee start-ups, daily operations, and continuous improvement across bids, staffing, and fleet performance.

Key focus areas include building high-performing teams, managing P&L, and ensuring safety and regulatory compliance while delivering exceptional service to school districts and partners.