Location Operations & Client Growth Lead

Socket.dev; Rhinelander (WI); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life Insurance

AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a Location Manager to oversee day-to-day operations at the assigned location(s). You will build strong client relationships, manage staff, and drive delivery operations efficiency and profitability.

Responsibilities include managing contractors, controlling expenses, leading daily stand-ups, coordinating with DIA/DIM and client staff, and providing weekly location updates and recap reports.

Qualifications

• Proven leader.
• Effective communication skills.
• Proven results.
• Organized throughout daily operations.
• College degree or equivalent experience.

Responsibilities

• Focus on relationship with client to gain 100% of appliance delivery business.
• Focus on Independent Contractor Partnerships (Profitability & Compliance).
• Achieve goals set forth by the client & Hub Group Final Mile.
• Develop and hold staff accountable (if applicable).
• Continuously recruit and retain Independent Contractors.
• Manage claims and their processes (with FOC assistance).
• P&L Management (Controllables).
• Delivery Expense (Minimums / effective routing, support expense).
• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt).
• Warehouse Expense (Contracted Labor, Inventory variances).
• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals).
• Achieve Location Margin goals.
• Rental car vs mileage reimbursement.
• Communicate effectively with the DIA, DIM and client staff.
• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap).
• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap).
• Showroom visits as needed in order to build/maintain relationship with client.
• Maintain tote inventory and hold BP's accountable (trade stock).
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock.
• Actively route monitor teams from the road (see SOP for details).
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap).
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls.
• Provide Weekly updates on your locations. Weekly recap should include: Your schedule for the week, Summarized update of location(s), Standup recap, Ride behind recap, Aging invoices update (if applicable).
• Other duties as assigned

Skills

Leadership

Communication

Results

Organization

Relationship-building

Education

College degree or equivalent experience

Job description

Hub Group is seeking a Location Manager to oversee day-to-day operations at the assigned location(s). You will build strong client relationships, manage staff, and drive delivery operations efficiency and profitability.

Responsibilities include managing contractors, controlling expenses, leading daily stand-ups, coordinating with DIA/DIM and client staff, and providing weekly location updates and recap reports.