Location Manager

Final Mile; Springdale (AR); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life/AD&D Insurance

Disability

PTO

Holidays

Job summary

Final Mile is seeking a Location Manager to lead daily operations at our Springdale, AR location. You will build and maintain strong client relationships, recruit and manage contractors, and drive profitability across the site.

The role emphasizes P&L oversight, expense control, and proactive communication with client staff and internal teams. A college degree or equivalent experience is expected, with proven leadership and organizational skills guiding the team to achieve location goals.

Qualifications

• Proven leader with strong communication skills.
• Demonstrated results in operational roles.
• Highly organized with attention to detail.

Responsibilities

• Oversee day-to-day operations at the location(s).
• Build positive client relationships and drive 100% of client business.
• Recruit and manage independent contractors and staff where applicable.
• Manage P&L and operating expenses; monitor showroom and inventory.
• Lead weekly updates and field ride-alongs to ensure client satisfaction.
• Enforce company policies and drive location margin goals.

Skills

Leadership

Communication

Results oriented

Organized

Education

Bachelor’s degree

Job description

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Achieve goals set forth by the client &Hub Group Final Mile
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• P&L Management (Controllables)
• Delivery Expense (Minimums / effective routing, support expense)
• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
• Warehouse Expense (Contracted Labor, Inventory variances)
• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
• Achieve Location Margin goals
• Rental car vs mileage reimbursement
• Communicate effectively with the DIA, DIM and client staff
• Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP's accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations. Weekly recap should include:
  • Your schedule for the week
  • Summarized update of location(s)
  • Standup recap
  • Ride behind recap
  • Aging invoices update (if applicable)
• Other duties as assigned

Qualifications:

• Proven leader
• Effective communication skills
• Proven results
• Organized
• College degree or equivalent experience

Salary:

Up to $79,650/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays