Location Manager

Final Mile; Rhinelander (WI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Final Mile is seeking a Location Manager to lead day-to-day operations at the assigned location(s). You will build strong client relationships, recruit and manage staff, and drive profitability with independent contractor partnerships.

You will monitor P&L, control expenses, and communicate with DIA, DIM and client staff. The role requires proven leadership, effective communication, and organizational skills, with a college degree or equivalent experience preferred.

Qualifications

• Proven leader capable of guiding teams and delivering results.
• Strong communication skills for client interaction and internal coordination.
• Demonstrated ability to achieve targets and improve operations.
• Highly organized with the ability to manage multiple tasks and deadlines.

Responsibilities

• Focus on relationship with client to gain 100% of appliance delivery business.
• Focus on Independent Contractor Partnerships (Profitability & Compliance).
• Achieve goals set forth by the client & Hub Group Final Mile.
• Develop and hold staff accountable (if applicable).
• Continuously recruit and retain Independent Contractors.
• Manage claims and their processes with FOC assistance.
• P&L Management (Controllables).
• Delivery Expense and Operating Expense oversight.
• Communicate effectively with the DIA, DIM and client staff.
• Lead Daily Stand-ups and weekly ride-alongs to ensure client satisfaction.

Skills

Proven leader

Effective communication

Proven results

Organized

Education

College degree or equivalent experience

Job description

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Achieve goals set forth by the client &Hub Group Final Mile
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• P&L Management (Controllables)
• Delivery Expense (Minimums / effective routing, support expense)
• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
• Warehouse Expense (Contracted Labor, Inventory variances)
• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
• Achieve Location Margin goals
• Rental car vs mileage reimbursement
• Communicate effectively with the DIA, DIM and client staff
• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP’s accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations. Weekly recap should include:
  • Your schedule for the week
  • Summarized update of location(s)
  • Standup recap
  • Ride behind recap
  • Aging invoices update (if applicable)
• Other duties as assigned

Qualifications:

• Proven leader
• Effective communication skills
• Proven results
• Organized
• College degree or equivalent experience

Salary: Up to $75,250/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays