Location Manager

Hub Group; Cedar Rapids (IA); On-site; USD 65,000 - 95,000; Full time

Job summary

Hub Group is seeking a Location Manager to oversee day-to-day operations at our Cedar Rapids location and drive client satisfaction. You will build strong client relationships, recruit and partner with independent contractors, and manage costs and routing to improve delivery performance.

Responsibilities include leading staff or coordinating teams, monitoring claims, and ensuring adherence to policies. You will regularly report weekly updates and collaborate with client teams to grow the

Qualifications

• Proven results required.
• Organized and detail-oriented.
• College degree or equivalent experience required.

Responsibilities

• Oversee day-to-day operations at location(s) and ensure client satisfaction.
• Develop and maintain relationships with the client to expand delivery business.
• Recruit, manage, and retain independent contractor partnerships.
• Monitor loads, route optimization, and cost control.
• Lead weekly operations meetings and provide weekly location updates.
• Ensure compliance with company policies and SOPs.
• Collaborate with the DIA, DIM, and client staff.
• Monitor claims and manage related processes.
• Coordinate showroom visits and inventory oversight.

Skills

Proven results

Organized

Education

College degree or equivalent experience

Job description

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Achieve goals set forth by the client & Hub Group Final Mile
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• Delivery Expense (Minimums / effective routing, support expense)
• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
• Warehouse Expense (Contracted Labor, Inventory variances)
• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
• Communicate effectively with the DIA, DIM and client staff
• Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP’s accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations. Weekly recap should include:
• Your schedule for the week
• Summarized update of location(s)
• Ride behind recap
• Aging invoices update (if applicable)
• Other duties as assigned

Qualifications:

• Proven results
• Organized
• College degree or equivalent experience