Location Manager

Final Mile; Jacksonville (FL); On-site; USD 45,150 - 75,250; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Final Mile is seeking a Location Manager to oversee daily operations at the Jacksonville market. You will build strong client relationships and grow business within the delivery network, while leading staff and coordinating contractor partnerships to maximize profitability.

You will manage P&L, expenses, and warehouse oversight, drive performance through weekly meetings, and provide critical updates to the client and internal teams.

Qualifications

• Proven leadership ability with track record.
• Excellent communication skills in diverse teams.
• Results-driven and organized with attention to detail.

Responsibilities

• Build positive relationships with the client to drive 100% of appliance delivery business.
• Lead and motivate staff; ensure day-to-day operations run smoothly.
• Recruit Independent Contractors and manage partnerships for profitability and compliance.
• Oversee P&L, expenses, and warehouse/office operations with strict cost controls.
• Conduct weekly operations meetings and provide timely client updates and recap.

Skills

Proven leader

Effective communication

Proven results

Organized

Education

College degree or equivalent experience

Job description

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Achieve goals set forth by the client & Hub Group Final Mile
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• P&L Management (Controllables)
• Delivery Expense (Minimums / effective routing, support expense)
• Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
• Warehouse Expense (Contracted Labor, Inventory variances)
• Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
• Achieve Location Margin goals
• Rental car vs mileage reimbursement
• Communicate effectively with the DIA, DIM and client staff
• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP’s accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations. Weekly recap should include:
  • Your schedule for the week
  • Summarized update of location(s)
  • Standup recap
  • Ride behind recap
  • Aging invoices update (if applicable)
• Other duties as assigned

Qualifications:

• Proven leader
• Effective communication skills
• Proven results
• Organized
• College degree or equivalent experience

Salary: Up to $75,250/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays