Location General Manager

CarMax; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

CarMax employee benefits

Job summary

CarMax is seeking a Location General Manager to oversee store operations for one or more locations, delivering an exceptional associate and customer experience aligned with CarMax culture.

The LGM will drive profitability, lead the senior management team, hire and develop staff, manage budgets and P&L, analyze performance data, and implement process improvements to maximize sales and customer satisfaction.

Qualifications

• 5+ years of management experience, retail management preferred.
• Completion of CarMax provided training.
• Willingness to work nights, weekends and holidays.
• Flexibility to relocate or work at multiple locations.
• Occasional travel for meetings and training.

Responsibilities

• Oversee total store operations, associate development and profitability.
• Analyze reports and trends to identify opportunities.
• Manage budgets and P&L responsibilities.
• Drive process improvements for customer and associate experience.
• Hire, train and promote associates to support growth.
• Ensure policy execution and issue resolution.
• Lead senior management team with vision and strategy.
• Represent CarMax in meetings and cross-location coordination.

Skills

Multi-tasking

Communication

Data interpretation

Independent judgment

Opportunity identification

Education

CarMax training program

Job description

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and continuous improvement
• Manages daily store operations by interpreting, communicating and executing policies and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls

Qualifications:

• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealings with customers and associates across departments
• Read, interpret, and transcribe data in order to maintain accurate records
• Make independent judgments regarding critical business decisions
• Identify business opportunities and suggest improvements

Education and/or Experience:

• 5+ years management experience, retail management experience preferred
• Completion of CarMax provided training
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays, 12 hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wear CarMax clothing (acquired through the company) at all times while working in the store

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.