Location General Manager

CarMax; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive training programs

Commitment to diversity

Job summary

A leading retail company is seeking a Location General Manager to oversee store operations and create exceptional experiences for both associates and customers. The ideal candidate will have over 5 years of management experience, preferably in retail, and will be responsible for driving profitability and managing a motivated team. This full-time role requires flexibility to relocate and adapt to various working conditions, all while maintaining the company's high standards for customer service.

Qualifications

• Ability to manage store operations and develop associates.
• Experience in maintaining profitability and customer satisfaction.
• Capable of working in varying environments and schedules.

Responsibilities

• Manage total store operations including associate development.
• Utilize reports to identify business opportunities.
• Lead the senior management team to set strategy.

Skills

Multi-task in a high energy environment

Effective communication

Data interpretation

Independent judgment

Identifying business opportunities

Education

5+ years management experience

Retail management experience preferred

CarMax provided training completion

Job description

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. This position will require flexibility to relocate after approximately 6 to 9 months of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and continuous improvement
• Manages daily store operations by interpreting, communicating and executing policies and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls

QUALIFICATIONS

• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealings with customers and associates across departments
• Read, interpret, and transcribe data in order to maintain accurate records
• Make independent judgments regarding critical business decisions
• Identify business opportunities and suggest improvements

EDUCATION AND OR EXPERIENCE

• 5+ years management experience, retail management experience preferred
• Completion of CarMax provided training
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays, 12 hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wear CarMax clothing (acquired through the company) at all times while working in the store

ABOUT CARMAX

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management

Industry: Retail