Location General Manager: Store Operations Leader

CarMax; Oxnard (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

CarMax location: The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

The role requires leading a senior management team, driving profitability, and developing associates. It involves managing schedules, travel, and ensuring adherence to CarMax standards while delivering high-quality customer experiences.

Qualifications

• 5+ years management experience, retail management preferred.
• Completion of CarMax provided training.
• Combination of indoor and outdoor environment, including working in noisy and/or inclement weather conditions.
• Rotating schedule with shifts that will include nights, weekends, holidays, 12 hour days.
• Occasional travel for meetings, training, and special assignments.
• Flexibility to work at multiple locations or relocate.
• Wear CarMax clothing (acquired through the company) at all times while working in the store.

Responsibilities

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management.
• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business.
• Displays financial responsibility through P&L management.
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience.
• Interviews, hires, trains and promotes associates to support store operations and company growth.
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process.
• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team.
• Champions and implements both company and store initiatives for consistent execution and continuous improvement.
• Manages daily store operations by interpreting, communicating and executing policies and procedures.
• Resolves customer and associate issues.
• Facilitates and participates in meetings and conference calls.

Skills

Multi-tasking

Communication skills

Data interpretation

Decision making

Opportunity identification

Job description

CarMax location: The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.

The role requires leading a senior management team, driving profitability, and developing associates. It involves managing schedules, travel, and ensuring adherence to CarMax standards while delivering high-quality customer experiences.