Location General Manager

CarMax Business Services; Fort Wayne (IN); On-site; USD 92,100 - 177,800; Full time

Job summary

CarMax is seeking an ambitious Location General Manager in Training in Madison, WI to lead store operations and develop a high-performing team. You will oversee P&L, drive customer satisfaction, and implement process improvements while aligning with CarMax culture.

As a candidate, you bring 5+ years of retail management, completed CarMax training, strong communication, data interpretation, and the ability to make independent decisions.

Qualifications

• 5+ years of management experience, preferably in retail.
• Completion of CarMax-provided training and intermediate PC skills.
• Flexibility to work a rotating schedule including nights and weekends.

Responsibilities

• Lead total store operations with focus on profitability and customer satisfaction.
• Manage P&L and cost-control initiatives to drive performance.
• Recruit, train, and promote associates; provide coaching and feedback.
• Set store strategy and develop senior management teams.
• Oversee EH&S program and ensure workplace safety compliance.

Skills

Multitasking

Communication

Data interpretation

Independent decision making

Customer service

Education

Bachelor’s Degree

Tools

PC skills

Job description

6057 - Madison - 6601 Odana Road, Madison, Wisconsin, 53719CarMax, the way your career should be!Position OverviewAs a Location General Manager in Training (LGM), you will begin a leadership development program designed to prepare you for full responsibility over one or more CarMax store locations. This role is pivotal in driving operational excellence, associate engagement, and customer satisfaction while ensuring alignment with CarMax’s culture and strategic objectives. You will lead senior management teams, set store strategy, and create an environment where associates thrive and customers experience best-in-class service. If you are passionate about leadership, innovation, and delivering exceptional results, this is your opportunity to make a lasting impact.Why CarMax?At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.Role ResponsibilitiesLead total store operations, focusing on associate development, profitability, and customer satisfaction, with emphasis on sales processes and budget management.Manage financial performance through effective P&L oversight and cost-control initiatives.Drive operational excellence by reducing waste and introducing process improvements that enhance customer and associate experiences.Recruit, train, and promote associates, ensuring a strong pipeline of talent to support store success and company growth.Foster engagement and development through regular feedback, performance reviews, and coaching conversations.Provide vision and motivation to senior management teams, setting clear strategies and goals for store success.Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.Required QualificationsAbility to multi-task in a dynamic, fast-paced environment while maintaining attention to detail.Strong communication skills to effectively interact with customers and associates across departments.Proficiency in data interpretation and record management for accurate reporting and decision-making.Demonstrated ability to make independent, critical business decisions and identify improvement opportunities.5+ years of management experience, preferably in retail, with proven leadership capabilities.Completion of CarMax-provided training and intermediate PC skills.Flexibility to work a rotating schedule, including nights, weekends, holidays, and occasional travel for meetings or training.Preferred QualificationsBachelor’s DegreeAbout CarMaxAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.The annual salary for this position is:$92,100.00 - $177,800.00May be eligible for bonus and equity.Benefits:Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.For more details about benefits, please visit our CarMax Benefits website.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.