Local Tax Expert & Community Growth Advocate

Intuit; Wilmington (NC); On-site; USD 60,000 - 90,000; Part time

Benefits offered by this job

401(k) with company match

Paid sick time

Employee Stock Purchase Plan

E&O Insurance

Employee Assistance Program

Discounts on Intuit products

Free TurboTax copy

Job summary

Intuit seeks Tax Local Service Experts to join on-site TurboTax locations and deliver expert tax preparation, personalized guidance, and end-to-end client service. You will collaborate with specialists across business tax, bookkeeping, payroll, and planning to shape a complete financial picture for clients.

You’ll grow the local client base, engage with the community through events, and leverage TurboTax resources to drive trust and lasting relationships.

Qualifications

• EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred.
• Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software. Familiarity with Circular 230.
• Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit.
• Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season.
• Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency‑based up‑skilling, cross‑training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time.
• Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax‑related content and resources for your community in accordance with Intuit’s policies.
• Bilingual (English/Spanish) communication skills are a plus.
• Experience in holistic tax advisory services beyond tax filing.

Responsibilities

• Provide Tax Expertise – Give hands‑on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments).
• Be a Proactive Community Ambassador – Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax.
• Champion the Full Intuit Ecosystem – Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward.
• Build Relationships – Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long‑term trust that turns a one‑time transaction into a loyal, multi‑year relationship.
• Deliver a Best in Class Customer Experience – Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals.

Skills

Tax preparation

EA/CPA/Attorney

PTIN holder

Onsite work

Client advisory

Bilingual EN/ES

CRM tools

Tools

TurboTax software

CRM tools

Job description

Intuit seeks Tax Local Service Experts to join on-site TurboTax locations and deliver expert tax preparation, personalized guidance, and end-to-end client service. You will collaborate with specialists across business tax, bookkeeping, payroll, and planning to shape a complete financial picture for clients.

You’ll grow the local client base, engage with the community through events, and leverage TurboTax resources to drive trust and lasting relationships.