Local Insurance Customer Advisor — Growth & Training

Zelle Human Resource Solutions; Holdrege (NE); On-site; USD 36,000 - 54,000; Full time

Job summary

Zelle Human Resource Solutions seeks a motivated insurance customer service professional in Holdrege, NE. This role blends customer service, account management, and insurance advising, with training provided for the right candidate.

Responsibilities include quoting home, auto, umbrella and other personal lines, handling incoming calls and walk-ins, maintaining strong client relationships, conducting policy reviews, assisting renewals and claims questions, and keeping accurate records.

Qualifications

• Strong customer service, communication, and relationship-building skills
• Customer service, sales, banking, healthcare, education, or insurance experience preferred
• Insurance experience or licensing is a plus, but not required
• Professional, dependable, and self-motivated
• Comfortable interacting with clients and answering questions with confidence
• College degree preferred but not required
• Must be able to reliably commute to Holdrege, NE
• Zelle is an Equal Opportunity Employer

Responsibilities

• Provide quotes for home, auto, umbrella, and other personal insurance products
• Answer incoming calls and assist walk-in customers
• Build and maintain strong client relationships through outstanding customer service
• Conduct policy reviews and identify coverage opportunities
• Assist customers with renewals, claims questions, and policy changes
• Resolve customer concerns and provide solutions in a professional manner
• Support agency growth through referrals and cross-selling opportunities
• Maintain accurate client records and documentation

Skills

Customer service

Communication

Relationship-building

Interpersonal skills

Organization

Education

College degree preferred

Job description

Zelle Human Resource Solutions seeks a motivated insurance customer service professional in Holdrege, NE. This role blends customer service, account management, and insurance advising, with training provided for the right candidate.

Responsibilities include quoting home, auto, umbrella and other personal lines, handling incoming calls and walk-ins, maintaining strong client relationships, conducting policy reviews, assisting renewals and claims questions, and keeping accurate records.