Local Dispatcher

Quad; Sussex (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Quad/Graphics in Wisconsin seeks a Local Dispatcher to coordinate local Class A CDL fleet operations, prioritize pickups and deliveries, and troubleshoot day-to-day issues. You will ensure DOT compliance and maintain clear communication with drivers and planners to meet tight deadlines.

The role requires strong organizational and multitasking abilities, with a focus on reliability and attention to detail in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to work with limited supervision and multitask.
• Solid knowledge of DOT regulations.

Responsibilities

• Develop, administer, coordinate and manage the pickup and deliveries for our local WI fleet of trucks.
• Use independent discretion to prioritize job responsibilities to meet aggressive deadlines.
• Continually monitor load requests noting location for pick-up, delivery locations, pick-up dates and required delivery dates/times.
• Identify, evaluate and facilitate special pickup and delivery needs.
• Ensure consistent application and compliance of DOT regulations and hours of service.
• Facilitate the customer’s delivery objectives through constant and direct communication with drivers, load planners and other departments.
• Assist delivery services as needed for tracking of pickup and deliveries.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Detail orientation

Decision making

Independent work

Multitasking

Initiative

Interdepartmental collaboration

DOT regulations

Microsoft Office

Word

Excel

PowerPoint

Education

High School Diploma or equivalent

Tools

N/A

Job description

The Local Dispatcher is responsible for coordinating, communicating and directing the local fleet of Class A CDL to meet the needs of the business, while troubleshooting driver problems, traffic issues, mechanical failures and also communicating the outcomes to the appropriate parties.

KEY RESPONSIBILITIES

• Develop, administer, coordinate and manage the pickup and deliveries for our local WI fleet of trucks.
• Use independent discretion to prioritize job responsibilities to meet aggressive deadlines.
• Continually monitor load requests noting location for pick-up, delivery locations, pick-up dates and required delivery dates/times.
• Identify, evaluate and facilitate special pickup and delivery needs.
• Ensure consistent application and compliance of DOT regulations and hours of service.
• Facilitate the customer’s delivery objectives in a timely and effective manner through constant and direct communication with the drivers, load planners and other depts. across the platform as needed.
• Assist delivery services as needed for tracking of pickup and deliveries.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education:High School Diploma or equivalent

Experience:One + years in a transportation or truck dispatching environment preferred

Certificates, Licenses, Registrations:none

Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Well-developed interpersonal skills
• Strong time management and organizational skills
• Must be able to prioritize and be detail oriented
• Ability to think logically and make sound decisions
• Ability to work with limited supervision, multitask and possess strong initiative
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to build strong working relationships with all levels of employees, across business groups
• Solid current knowledge of DOT regulations
• Demonstrated proficiency in Microsoft Office, including, Word, Excel, and PowerPoint
• Must be able to work extended hours, holidays and weekends as needed