Local Account Manager

Expeditors International; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training & Development

Job summary

Expeditors International in Seattle is seeking a growth-minded account leader to expand customer relationships and drive revenue. You will cultivate multi-level partnerships, champion customer needs, and develop strategic plans aligned with client goals while coordinating across internal teams to deliver consistent service excellence.

Ideal candidates bring university-level business qualifications, strong communication, and analytical skills, and are proficient with MS Office and CRM systems to

Qualifications

• University or equivalent business qualifications.
• Experience with Expeditors or in the logistics industry is preferred.
• Proficiency in MS Office and CRM software.

Responsibilities

• Cultivate strong, multi-level relationships across customer organizations.
• Act as a trusted advisor by understanding customer ecosystems, supply chains, and objectives.
• Develop and execute strategic business plans to drive revenue growth.
• Lead strategic business reviews to assess performance and co-create growth initiatives.
• Monitor KPIs and drive enhancements to improve the customer experience.
• Collaborate across functions to ensure consistent service delivery and alignment.

Skills

Relationship management

Strategic thinking

Communication skills

Analytical skills

Time management

Education

University degree or equivalent

Tools

MS Office

CRM software

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Key Responsibilities

Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.

Customer Engagement & Relationship Expansion

• Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.
• Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.
• Champion customer needs internally to ensure alignment and execution across our enterprise.

Business Development & Growth Strategy

• Develop and execute strategic business plans that align with customer goals and drive revenue growth.
• Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.
• Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.
• Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.

Operational Excellence & Enablement

• Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).
• Monitor and report on KPIs, ensuring Expeditors service meets andexceeds expectations.
• Drive adoption of technology and process improvements to enhance the customer experience.
• Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.
• Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.
• Support invoicing, collections, and administrative processes to maintain account health.
• Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.
• Maintain data fluency to support strategic planning and customer reporting.

Professionalism & Development

• Embody company values and cultural attributes in all interactions.
• Pursue continuous learning and development to enhance expertise and effectiveness.

What We Expect From You

• A growth-oriented mindset with a strong focus on customer success and business expansion.
• Exceptional relationship-building and communication skills.
• Strategic thinking with the ability to translate insights into action.
• Strong organizational skills and time management skills
• A collaborative spirit and commitment to continuous improvement.
• A driven and resolute individual who wants to make an impact!

Qualifications

Qualifications & Preferred Skills

• University or equivalent business qualifications
• Expeditors or industry experience
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program