Ocean Forwarding Agent

Expeditors International; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International is a global logistics company headquartered in Seattle, WA. We are seeking a detail-oriented team member to manage freight flows, data entry, order tracking, and billing while maintaining high customer service standards.

Join a Fortune 500 company with a culture of internal growth, strong vendor relationships, and adherence to operating procedures. This role emphasizes timely shipments and compliance across import and export processes.

Qualifications

• Excellent organizational skills and time management.
• Strong interpersonal and communication abilities.
• Positive and helpful attitude with customers and teams.
• Understanding of transportation processes and safety practices.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows daily to manage shipments.
• Monitor shipment reports to ensure total customer satisfaction.
• Ensure timely clearance and delivery of freight for imports.
• Communicate arrival notices to destinations for exports.
• Ensure accurate client and vendor billing.
• Interact with customers to arrange international shipments and meet service standards.
• Maintain relationships with vendors and comply with policies and regulations.

Skills

Organizational skills

Time management

Interpersonal skills

Communication skills

Positive attitude

Problem solving

Education

Hazardous Materials certification (preferred)

Tools

Hazardous Materials certification

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments
• Interact with our customers, arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, per company procedure.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Job-Specific Performance Expectations

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company

Qualifications

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred)
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program