Local Account Manager

Expeditors; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Job summary

Expeditors in Nashville, Tennessee, is seeking a candidate to develop and manage worldwide activities to enhance business retention and development. The role emphasizes customer relationship building and effective solution delivery, utilizing Expeditors' extensive network and industry knowledge.

The ideal applicant will possess at least 3 years of relevant experience in business development and a university-level education. Exceptional leadership, presentation, and analytical skills are key components of this position, alongside proficiency in MS Office and a commitment to customer satisfaction.

Qualifications

• Minimum 3 years of Expeditors or industry experience.
• Experience in business development preferred.
• Proficient in MS Office and strong presentation skills.

Responsibilities

• Strengthen relationships with assigned accounts.
• Maintain and grow revenue of assigned accounts.
• Ensure customer satisfaction and follow-up.

Skills

Business development

Leadership

Analytics

Presentation skills

Problem solving

Education

University or equivalent business qualifications

Tools

MS Office

Job description

Job Description

Develop, maintain, and manage Expeditors world-wide activities to achieve optimum business retention and development. Ensure that customers’ cross-functional and geographical operational requirements are proactively identified and serviced. Act as a revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customers that drive further collaboration between Expeditors and the customers with a focus on value creation and cost reduction. Drive alignment and co-collaboration efforts in multiple geographies to identify top supply chain priorities and challenges. Work with Expeditors’ senior executives and product & geography management to create value-add solutions that are timely and relevant.

DUTIES

• Strengthen relationships with assigned accounts.
• Maintain and grow revenue of assigned accounts.
• Understand customers’ business, strategy, and our role.
• Build unity between Expeditors’ (product, management and operations team) and the customer.
• Penetrate organizational structure of assigned accounts and develop relationships at all levels throughout the organization - beyond the main point of contact.
• Communicate service issues and drive issue resolution - both internally and externally.
• Ensure customer satisfaction and follow-up - action items maintained and updated weekly for follow up items.
• Ensure that a functioning and agreed upon invoicing and payment process is in place.
• Assist with accounting collections when needed.
• Manage client profiles for each account.
• Create process maps to understand material and information flow.
• Maintain accurate account data - record meeting notes and follow-up/action items on a weekly basis.
• Meet face to face with customers on a regular basis to maintain customer information and satisfaction. Maintain retention meeting and review requirements - proactively plan meeting and review schedule.
• Provide technical updates and systems demos to LAM accounts.
• Collect, evaluate and present data analysis to customers at all levels within their organization.
• Manage Business Performance Reviews for accounts.
• Identify growth opportunities business within existing accounts.
• Involve sales and operations at appropriate time to develop growth opportunities.
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Experience in business development preferred
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office
• Strong presentation skills
• Strong leadership skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
• Ability to travel in accordance with company policy

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Please note, this opportunity does not sponsor work visas and has no relocation assistance.