Housekeeper

westgate resorts; Gatlinburg (TN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Comprehensive health benefits

Paid Time Off (PTO)

401K with company match

Employee Assistance Program (EAP)

Exclusive discounts for Team Members

Job summary

A hospitality company in Gatlinburg, TN, is seeking a meticulous Housekeeper to ensure cleanliness and deliver excellent customer service. The ideal candidate will have an eye for detail and the stamina to meet physical demands. Responsibilities include maintaining guest rooms and engaging with guests. Comprehensive health benefits, flexible hours, and a supportive work environment are offered. Join a team committed to creating unforgettable guest experiences.

Qualifications

• Must be able to lift 35 lbs and work in outdoor weather conditions.
• Required to pass a background check and drug test.
• Ability to work independently and as part of a team.
• Flexible working hours including weekends and holidays.

Responsibilities

• Greet all guests with a friendly smile during shifts.
• Ensure all rooms are clean, sanitized, and presentable.
• Regularly check and maintain cleaning equipment.
• Use appropriate cleaning chemicals to clean guest rooms.

Skills

Attention to detail

Ability to communicate effectively

Stamina for physical demands

Positive attitude

Education

Proven experience as a housekeeper

Driver's License

Job description

Company Description

At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains, and all the incredible family‑friendly attractions located throughout the area. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Base pay rate: $16 / hour – Use our Daily Pay benefit and get access to your pay as you need it.

$1,000 Sign-On Bonus only applies for new hires and rehires that have not been employed with Westgate within one year from their last day of employment.

• Full-time and Part-time positions available
• 8 hours, 10 hours and 12 hour shifts available
• Do you prefer to work in teams or work solo? We offer both options
• We guarantee consistent work year‑round

River Terrace Resort and Convention Center

At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to the Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family‑friendly attractions located throughout the area.

Job Summary

We are seeking a meticulous and adaptable Housekeeper to contribute to creating a best‑in‑class experience for our guests. The ideal candidate will possess an eye for detail, a passion for customer service, and a commitment to maintaining the cleanliness and integrity of our property. If you are a dedicated, hard‑working individual with a passion for hospitality and a commitment to maintaining the highest level of cleanliness, we would love to consider you to be a part of our team.

Responsibilities

• Greet all guests and owners with a friendly smile during your shifts and while on property.
• Handle assigned guest rooms in a timely and organized manner, ensuring all rooms are clean, sanitized, and presentable.
• Regularly check and maintain cleaning equipment.
• Use appropriate cleaning chemicals and equipment to clean guest rooms.
• Notify superiors of any damage, deficits, or disturbances within rooms.
• Provide amenities and handle guest requests with professionalism and patience.
• Respect guest privacy and maintain confidentiality at all times.
• Adhere to hotel/resort standards, protocols, and procedures and comply with all safety and health regulations.

Qualifications

Requirements:

• Must be able to lift 35 lbs and work in outdoor weather conditions.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Flexible working hours, able to work on weekends, holidays, and evenings.

Qualifications:

• Driver’s License (Preferred).
• Have stamina to meet physical demands of the job (i.e., push, pull, bend, kneel, walk stairs, lift).
• Proven experience as a housekeeper or a similar role in a hotel environment is an advantage but not required. Training will be provided for suitable candidates.
• Attention to detail and thoroughness in performing cleaning tasks.
• Ability to work independently and as part of a team.
• Positive attitude and a commitment to delivering excellent customer service.
• Ability to communicate effectively with guests, management, and coworkers.
• Possess the following core values: Integrity, Passion and Work Ethic.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Family benefits including pregnancy, and parental leave and adoption assistance.
• Wellness Programs.
• Flexible Spending Accounts.
• Tuition Assistance.
• Military Leave.
• Employee Assistance Program (EAP).
• Life, Disability, Accident, Critical Illness & Hospital Insurance.
• Pet Insurance.
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
• Advancement & development opportunities.
• Community Involvement Programs.

Equal Employment Opportunity

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.