Resort Services Operator

westgate resorts; Northern (KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Daily Pay

Tuition assistance

Family-focused benefits

Employee assistance program

Life insurance

Pet insurance

Scholorship program

Job summary

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN, is seeking a Resort Services Operator to handle inbound and internal calls, route communications, and support guests with information on our world-class amenities and wake-up services.

You will join a team that values integrity, passion for service, and a strong work ethic, with daily reporting and information sharing to keep operations running smoothly.

Qualifications

• Must be able to lift up to 15 lbs.
• Must have excellent communication skills and be able to read, write and speak English fluently
• Must be able to work weekends and holidays
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

• Answers, screens, and routes call volume including inbound and internal calls.
• Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
• Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
• Complete daily reports and records as required
• Supply information to callers and record messages as needed.
• Placement of wake-up calls.
• Make nightly courtesy calls as directed.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume

Skills

Excellent communication

English fluency

Call routing

Customer service

Weekend/holiday availability

Tools

PBX switchboard

Desktop software

Job description

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Resort Services Operator, you will:

• Answers, screens, and routes call volume including inbound and internal calls.
• Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
• Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
• Complete daily reports and records as required
• Supply information to callers and record messages as needed.
• Placement of wake-up calls.
• Make nightly courtesy calls as directed.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Must be able to lift up to 15lbs
• Must have excellent communication skills and be able to read, write and speak English fluently
• Must be able to work weekends and holidays
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - AccessYour Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship- Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.