Lobby Lounge Manager

Shangri-La Singapore; Orchard (NE); On-site; USD 71,000 - 118,000; Full time

Benefits offered by this job

Hotel staff meals

Job summary

Shangri-La Singapore is seeking a Manager, Lobby Lounge to lead daily operations and deliver exceptional guest experiences within a 792-room luxury hotel.

You will manage a team, drive service standards, budget, forecasting, CAPEX planning and P&L management, while maintaining strict hygiene and safety standards. Flexibility to work weekends and public holidays is required, with a focus on cost control and staff development.

Qualifications

• Diploma or Degree in Hospitality Management or related discipline.
• Minimum 8 years of Food & Beverage experience, with at least 4 years in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate, coach, and develop teams.
• Excellent guest service mindset with strong communication and problem-solving skills.
• Financial and operational acumen with experience in inventory, budgeting, and cost control.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience.
• Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes.
• Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards.
• Conduct regular front- and back-of-house inspections to monitor service quality, cleanliness, set-up, and maintenance.
• Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully.
• Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share.
• Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required.
• Ensure team members are equipped with proper tools, training, and a safe, productive working environment.
• Monitor inventory, requisitions, breakage, and operational costs with strong cost-control measures.
• Assist F&B leadership with budgeting, forecasting, CAPEX planning, and P&L management.
• Maintain accurate administrative records, outlet reports, SOPs, logbooks, and guest feedback systems, while supporting special projects as assigned

Skills

Leadership

Guest service

Communication

Problem solving

Budgeting

Cost control

Inventory

Team management

Education

Diploma or Degree in Hospitality Management

Job description

At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

We are looking for aManager, Lobby Loungeto join our team!

Job Responsibilities

• Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience

• Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes

• Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards

• Conduct regular front‑and‑back‑of‑house inspections to monitor service quality, cleanliness, set‑up, and maintenance

• Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully

• Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share

• Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required

• Ensure team members are equipped with proper tools, training, and a safe, productive working environment

• Monitor inventory, requisitions, breakage, and operational costs with strong cost‑control measures

• Assist F&B leadership with budgeting, forecasting, CAPEX planning, and P&L management

• Maintain accurate administrative records, outlet reports, SOPs, logbooks, and guest feedback systems, while supporting special projects as assigned

Job Requirements

• Diploma or Degree in Hospitality Management or a related discipline

• Minimum 8 years of Food & Beverage experience, with at least 4 years in a supervisory or managerial role

• Strong leadership skills with the ability to motivate, coach, and develop teams

• Excellent guest service mindset with strong communication and problem‑solving skills

• Financial and operational acumen with experience in inventory, budgeting, and cost control

• Ability to work flexible shifts, including weekends and public holidays