Sous Chef

CAVU Experiences (AMER) LLC; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

CAVU Experiences (AMER) LLC is seeking a Lounge Manager on Duty to lead day-to-day operations and uphold exceptional guest service in our lounge environment. You will coordinate with the Executive Chef and General Manager, supervise Supervisors, Cooks, and front-line staff, and ensure standards across cleanliness, safety, and operations.

The role requires strong hospitality background, leadership, flexibility with shifts, and the ability to build relationships with internal teams and external

Qualifications

• Solid background in hospitality and service sectors.
• Proven leadership and team management skills.
• Strong customer service mindset and guest relations.

Responsibilities

• Serve as Manager on Duty in daily operations.
• Uphold lounge standards, cleanliness, food safety, guest service, and reporting.
• Provide a welcoming, supportive work environment for staff.
• Resolve employee issues with discretion and professionalism.
• Oversee Lounge Supervisors, Agents, Cooks, Receptionists, Porters and Housekeeping.
• Assist in recruiting, interviewing, onboarding, scheduling and training of staff.
• Maintain relationships with vendors, suppliers, and airlines for lounge development.
• Lead facilities duties, cleanliness, organization and vendor setup for repairs.
• Order products including food, beverages, uniforms and supplies.
• Conduct staff meetings and pre-shift meetings with the General Manager.
• Conduct monthly inventory with GM and Executive Chef.
• Implement new initiatives and train staff on menus, systems and processes.

Skills

Hospitality experience

Leadership

Customer service

Team management

Shift scheduling

Tools

MS Office

Job description

Description

Job Purpose

• To assist with the day-to-day activities in providing a high-quality Lounge product to guests.


• To aid the Executive Chef in coordinating, directing and planning culinary activities with a special focus on operations and serving as a daily point of contact while working alongside staff and supervisors

Principal Accountabilities

• Serve as Manager on Duty in the day-to-day operations


• Adopt and maintain lounge standards, policies and procedures at all times including but not limited to cleanliness, food safety, guest service and reporting


• Provide the team with a welcoming and mutually supportive work environment


• Resolve team member issues with discretion and professionalism


• Oversee Lounge Supervisors, Agents, Cooks, Receptionists, Porters and Housekeeping


• Assist Executive Chef, and General Manager in recruiting, interviewing, onboarding, scheduling, and training of staff


• Maintain relationships with vendors, suppliers, and airlines to ensure lounge development in conjunction with the General Manager


• Facilities leadership with cleanliness, organization and vendor set up for necessary repairs


• Ordering of product including food, beverage, uniforms, and supplies


• Conducting staff meetings, and pre-shift meetings in partnership with the General Manager


• Conducting monthly inventory in conjunction with General Manager and Executive Chef


• Implementing new initiatives and training staff on all new menus, systems and processes

Decision-Making

• Ensuring that personal training/development is in line with our values to deliver world class customer service always.


• Ensuring that all documentation is correctly recorded to enable the correct levels of revenue are measured and communicated to partners as required and that all card transactions are processed in line with the correct procedures with all relevant documentation is supported

Knowledge, Experience and Skills

• A solid background in hospitality and service sectors, with a proven track record of high-end delivery


• A team player with an absolute first-class approach to customer service, and team member buy-in


• Experienced in and with demonstrable examples of flexibility across long shift days


• Computer literate on mainstream PC applications including Microsoft office


• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally


• Works effectively within a collaborative environment that includes transparent and open feedback, partnership with company staff and the company’s partners to build solutions for overall success.


• Can work any work shift and has open availability throughout the work week. Expectation of a 5-day work week across different day parts

Safety Responsibilities

• Ensure your personal safety and the safety of others at all times;


• Co-operate with all Lounge employees in meeting Health & Safety requirements;


• Comply with all appropriate rules, instructions and procedures as detailed in the Standards Operating Procedures (SOPs)


• Comply with Company Policies;


• Wear safety clothing as supplied;


• Conduct only tasks that you have been trained to do;


• Report any hazards or irregularities through the means provided.


• Practice excellent food safety and sanitation procedures and comply with all HACCP standards including monitoring and recording temperatures and taking corrective action as needed.