Lobby Attendant - Housekeeping PM shift (FT)

Grand Traverse Resort; Michigan; On-site; USD 30,000 - 38,000; Full time

Job summary

Grand Traverse Resort in Michigan is seeking a housekeeping professional to respond to guest service requests and maintain both public and employee areas. The role requires prompt communication, a positive attitude, and adherence to grooming standards.

You will collaborate with other departments, protect equipment, and participate in the resort's recycling programs. Ideal candidates have housekeeping experience, a valid Michigan driver's license, and strong customer service skills.

Qualifications

• Housekeeping experience preferred.
• Must possess a current valid Michigan driver's license and be insurable.
• Good customer service skills are essential for frequent interaction with guests and staff.
• Ability to multi-task and meet deadlines.

Responsibilities

• Respond to guest calls for service promptly and courteously.
• Maintain public and employee areas of the resort.
• Keep pager, radios, vans and keys safe and secure at all times.
• Respond immediately to all pages received.
• Follow the knocking on doors procedure when delivering items to guest rooms.
• Report any unusual circumstances to your supervisor.
• Offer all assistance possible to guests.
• Report damage of furniture or furnishings to supervisor.
• Maintain equipment and report maintenance problems.
• Foster a positive, team-focused work environment.
• Perform other housekeeping duties as assigned during shift.
• Adhere to grooming and dress standards as per Employee Handbook.
• Maintain open communication with supervisor and other departments.
• Follow environmental practices and recycling programs.

Skills

Positive attitude

Team oriented

Professional

Customer service skills

Multi-tasking

Deadline oriented

Job description

SUMMARY

This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner. Other responsibilities include, but are not limited to, maintaining the public and employee areas of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To be completely familiar with complex and outlying areas


• Provide exceptional guest service for internal and external guests.


• Keep pager, radios, vans and keys safe and secure at all times. Ensure these items are turned in at shift end.


• Respond immediately to all pages received


• Always follow \"knocking on doors\" procedure as outlined in part one of your housekeeping department employee manual, when delivering items to guest rooms


• Report any unusual circumstances to your supervisor.


• Offer all assistance possible to your guests


• Immediately report to your supervisor or the housekeeping office any damage of furniture or furnishings


• Maintain equipment in good condition. Report all maintenance problems to the housekeeping department


• Good rapport with fellow employees and reflect positive attitude. Provide a teamwork atmosphere.


• Perform other housekeeping job duties asked of you during your shift.


• Must follow proper grooming and dress standards set forth by the Employee Handbook.


• Maintain open line of communication with supervisor, other housekeeping staff, as well as all other departments


• Understand and abide by environmental practices of the resort. (green mission statement, actively participate in resort and departmental recycling program, etc)

EDUCATION/EXPERIENCE

• Housekeeping experience preferred.


• Must possess current valid Michigan Drivers License and be insurable by the GTRS standards.

OTHER SKILLS AND ABILITIES

• positive, upbeat, energetic, team oriented, professional


• Good customer service skills as there will be frequent contact with other employees and guests.


• Ability to multi-task.


• Must be able to meet firm deadlines.

TYPICAL PHYSICAL DEMANDS

• Frequently required to use hands to finger, handle, or feel and talk or hear.


• Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.


• Constant walking/standing.


• Must occasionally lift and/or move up to 50 pounds.


• Ear pieces must be worn at all times so as to not interfere with our guests' stay.

TYPICAL MENTAL DEMANDS

• Comprehend and follow instructions


• Perform assigned tasks and meet stressful deadlines


• Interact with coworkers in written form


• Communicate orally


• Make decisions


• Comfortable working with large groups of people.

WORKING CONDITIONS

The noise level in the work environment is usually loud.