Housekeeping Supervisor Intern - Summer 2027

Grand-Traverse-Resort-and-Spa; Acme (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Grand Traverse Resort and Spa in Michigan is seeking a Housekeeping Supervisor Intern for Summer 2026 to lead the daily cleaning of rooms, condo units and public spaces, while training and motivating room attendants and linen porters.

You will gain hands-on management experience in productivity tracking, inventory control, and daily department logistics, with exposure to safety standards and guest service excellence. This internship prepares you for a career in resort operations.

Qualifications

• Relevant experience or experience with customer service.
• Prefer minimum 1 year supervisory experience in hotel or resort setting.
• Must be at least 21 years of age.
• Must have a current valid Michigan driver’s license.
• General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred.

Responsibilities

• Monitor and promote a safe housekeeping environment and follow procedures.
• Maintain records of rooms cleaned and file appropriately.
• Complete and submit required reports accurately and timely.
• Ensure maintenance issues are dispatched and completed timely.
• Verify housekeeping carts and linen closets are stocked and clean.
• Inspect rooms after cleaning to ensure standards before release.

Skills

Leadership

Communication

Time management

Training others

Education

Microsoft Office

Job description

Are you ready to develop your leadership skills and master the operational backbone of resort management? As a Housekeeping Supervisor Intern for Summer 2026, you will step into a vital leadership role, supervising the daily cleaning, maintenance, and quality assurance of our rooms, condo units, and public areas in alignment with premier resort standards. In this hands‑on internship, you will lead, train, and motivate Room Attendants and Linen Porters, while gaining essential management experience in productivity tracking, inventory control, and daily department logistics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor OSHA standards and promote a safe environment for all housekeeping staff.Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and file appropriately
• Complete and submit any required reports or paperwork accurately and timely
• Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
• Help in any area of housekeeping as needed
• Ensure that all public space in assigned areas are maintained to department standards
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly
• Assist in control of Lost and Found in the field.
• Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
• Wear a radio and an earpiece every working day.
• Maintain the cleanliness and standards of the company vans
• Maintain the files and regulations of GTRS housekeeping department
• Create, maintain and support high morale of the Housekeeping staff
• Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards
• Assist the Executive Housekeeper with the creation of performance evaluations
• Completely monitor employee training and conduct
• Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department
• Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
• Must understand and abide by the environmental/culture and practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Relevant experience or experience with customer service
  • Prefer tohave a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
  • Must be at least 21 years of age
  • Must have a current valid Michigan driver’s license and be insurable under the company’s plan
  • General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred

ADDITIONAL INTERNSHIP RESPONSIBILITIES

• Attend bi-weekly intern meetings and possible committee meetings
• Complete internship projects
• Work a flexible schedule of 32-40+ hours per week

OTHER SKILLS AND ABILITIES

• Ability to train and supervise others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must have a high energy level – will be on feet most of the time, continuously moving at a fast pace
• Must demonstrate positive phone etiquette at all times
• Must have excellent multi-tasking, organization, and communication skills
• Must project a positive attitude at all times
• Must enjoy and work well with others
• Must possess excellent time management skills and be comfortable with meeting firm deadlines

SUPERVISORY RESPONSIBILITIES (If applicable)

Will plan, supervise, and be accountable for all employees’ daily activities during assigned shift.Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct.

TYPICAL PHYSICAL DEMANDS

• Will be required to stand for long periods of time
• Frequently required to use hands to finger, handle, or feel and talk or hear
• The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Must be comfortable enduring the elements of outdoors such as 95 degree weather and no air conditioning, being outside in rain/storms, driving in all of the above conditions as well
• Must be able to deal with bodily fluids in the work place/guests units
• The employee will walk several miles a day and need to go up and down stairs all day long to perform their job
• The employee must often lift and/or move up to 50 pounds
• Environment is often noisy
• Must be able to work around a lot of people a lot of the time
• Ear pieces must be worn at all times so as to not interfere with our guests stay

TYPICAL MENTAL DEMANDS

• Comprehend and follow instructions
• Able to multitask
• Perform assigned tasks and meet deadlines that may be complex or varied
• Ability to handle sensitive situations and have difficult conversations
• Influence people and make decisions
• Direct, Control and Plan
• Interact with co-workers in verbal and written form
• Communicate orally
• Handle stress for long periods of time

WORKING CONDITIONS

The noise level in the work environment is usually moderate to loud. Must be able to work flexible hours including days, evenings, weekends and holidays. Refer to Typical physical demands above.