Lobby Attendant — Elevate Guest Experience & Growth

The Karol Hotel; Clearwater (FL); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Plan + Company Match

Discounted Employee Meals

Marriott Hotel discounts worldwide

Career Growth – We promote from within

Job summary

The Karol Hotel in Clearwater, FL is seeking a Room/Lobby Attendant to clean and maintain public areas and assist with guest room cleaning as needed, ensuring service aligns with Marriott's Tribute Portfolio standards.

Report to the Housekeeping Manager and support VIP arrivals, inventory, and cart restocking while upholding professional communication and guest confidentiality at all times.

Qualifications

• High school diploma or higher.
• Previous hospitality experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Greet guests in public spaces with a warm and friendly greeting.
• Take care of any guests' special requests for pre-arrival e.g. foam pillows, extra towels.
• Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards.
• Sweep and/or vacuum hallways daily.
• Assist with the cleaning of guest rooms, as needed with Marriott safety requirements.
• Clean inside the elevators and polish elevator tracks and landings.
• Maintain closets in order and keep par levels to standard.
• Keep stairwells and ice machine areas free from debris.
• Follow scheduled shifts and break/lunch requirements.
• Deep clean on rotational schedule using Marriott hotel standards.
• Assist with VIP arrivals.
• Assist in restocking and reorganizing the housekeepers' carts daily.
• Report any light outages, broken equipment, or room disparities to manager.
• Assist guests with any special requests.
• Communicate inventory needs e.g. amenities, pillowcases, bed linen, robes, etc.
• Professional communication while using technology.
• Respect all guests, team members, and management by maintaining a positive, friendly attitude.
• Interact with guests and share hotel knowledge using personalization, such as using the guest name.
• Maintain guest confidentiality following Marriott hotel procedures.
• Report any suspicious activity or unusual items in room.
• Report any irregular behavior from guests in public areas and/or in rooms.
• Take initiative and handle assignments with limited supervision.
• Follow Marriott hotel policies and procedures as outlined in the team member handbook.
• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
• Personal grooming and appearance to be a professional standard.
• Refrain from cell phone use in public areas.
• Train and operate all company cell phones and radios in a professional manner.

Skills

Customer service

Communication

Tech literacy

Teamwork

Education

High school diploma or higher

Tools

Tablets/iPads

Job description

The Karol Hotel in Clearwater, FL is seeking a Room/Lobby Attendant to clean and maintain public areas and assist with guest room cleaning as needed, ensuring service aligns with Marriott's Tribute Portfolio standards.

Report to the Housekeeping Manager and support VIP arrivals, inventory, and cart restocking while upholding professional communication and guest confidentiality at all times.