Lobby Attendant

HVMG - Hospitality Ventures Management Group; Winston-Salem (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PayActive early wage access

Paid time off and holidays

Health insurance: medical, dental, and

Vision coverage

401(k) with 4% match

Job summary

Hospitality Ventures Management Group (HVMG) is seeking a friendly Lobby Attendant to maintain a clean, welcoming lobby and support guests with needs. You will be the first impression of the hotel, greet guests, keep spaces tidy, and assist as needed.

Work with the Front Office team to deliver exceptional guest service. This role offers opportunities within a nationwide portfolio and requires flexibility for shifts, including evenings and weekends.

Qualifications

• Experience in hotel or customer-facing roles is a plus.
• Combination of education and experience may be acceptable.
• Eligible to work in the United States.
• Ability to read labels and communicate with guests about needs.

Responsibilities

• Greet guests and keep the lobby clean and organized.
• Assist guests and respond to guest needs as required.
• Report to the Front Office Manager or Director of Rooms.
• Support a welcoming first impression and reflect the brand standards.

Skills

Customer service

Communication

Attention to detail

Hospitality mindset

Education

High school diploma or GED

Job description

We are seeking a friendly and detail-oriented Lobby Attendant to help maintain a clean, welcoming, and polished environment for all guests. In this role, you’ll be responsible for cleaning and organizing public areas, responding to guest needs, and ensuring the lobby and surrounding spaces consistently reflect our high standards. Ideal candidates are dependable, take pride in their work, and enjoy creating positive first impressions.

Key Responsibilities

• You will be the first impression of our hotel, ensuring guests feel welcomed and comfortable in our beautifully maintained lobby.
• Your daily tasks will include greeting guests, keeping the lobby clean and organized, and providing assistance as needed.
• You will report to the Front Office Manager or Director of Rooms.
• A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience

What You’ll Need to Succeed

• Eligible to work in the United States
• Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.

This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.