Lobby Ambassador KKR

Rapport Guest Services; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport, a specialized division of FLIK Hospitality Group, seeks a Lobby Ambassador at KKR NYC to greet guests, manage front desk operations, and ensure a welcoming, secure lobby environment. You will coordinate visitor access, support event flow, and deliver outstanding service in a fast-paced venue.

The role emphasizes professionalism, reliability, and strong communication to create a positive guest experience and uphold brand standards across the facility.

Qualifications

• Front desk experience or guest services background.
• Ability to operate digital visitor systems and issue badges.
• Strong customer service and professional presentation.

Responsibilities

• Greet guests and employees, manage check-in/check-out, issue visitor badges, and enforce access control.
• Maintain a clean, organized, and professional lobby area at all times.

Skills

Warm demeanor

Interpersonal skills

Communication skills

Detail-oriented

Punctual and proactive

Job description

Position Title: Lobby Ambassador KKR NYC

Rapport

Position Title: Lobby Ambassador KKR NYC

Pay 7

Salary: $30-$31.20/hr

Other Forms of Compensation

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lobby Ambassador serves as the first point of contact for visitors, clients, and employees, creating a professional, polished, and welcoming atmosphere in the lobby area. This role is responsible for managing daily front desk operations, delivering outstanding customer service, coordinating visitor access, and ensuring the smooth and secure flow of foot traffic throughout the facility. The ideal candidate is friendly, attentive, organized, and committed to making every guest feel valued.

Key Responsibilities

• Front Desk Operations Greet all guests and employees warmly and professionally upon arrival. Manage check-in and check-out processes using digital visitor systems. Issue visitor badges and enforce access control procedures in line with company policies. Keep the lobby and front desk area clean, organized, and visually presentable at all times.

Key Competencies

• Warm, welcoming, and professional demeanor
• Strong interpersonal and communication skills
• High attention to detail and organizational skills
• Ability to handle multiple tasks with grace and efficiency
• Reliable, punctual, and proactive in addressing daily needs

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1568030

Rapport a specialized division of FLIK Hospitality Group