Front Desk Associate (Full Time)- Perla on Broadway

actionlife; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Birthday holiday

One-on-One mentoring

10 vacation days

Team incentive program

Health benefits (medical, dental, vis;

Pet Insurance

Year-end bonus

Employee discounts

Job summary

Action Property Management seeks a full-time Front Desk Associate to create a warm, inviting atmosphere for homeowners, guests, vendors, and pets at Perla on Broadway in Downtown Los Angeles.

Responsibilities include greeting visitors, delivering exceptional service, enforcing policies, managing packages, and communicating via email to keep residents informed. Must have 1+ year of customer service experience and polished presentation.

Qualifications

• At least 1 year of customer service experience.
• Excellent telephone etiquette and professional communication.
• Administrative/clerical experience. Proficient with Microsoft Office.

Responsibilities

• Greet homeowners, guests, and vendors with a warm, welcoming demeanor.
• Deliver outstanding 5-star customer service to residents and visitors.
• Enforce community policies with fairness and respect.
• Handle and distribute packages accurately and timely.
• Communicate upcoming events and updates to residents via email.

Skills

Customer service

Telephone etiquette

Administrative/clerical

Hospitality experience

Professional appearance

Team player

Problem solving

Proactive service

Tools

Microsoft Office

Job description

Are you an enthusiastic and personable individual with a knack for creating exceptional first impressions? Action is seeking a dedicated Full-time Front Desk Associate to join our team and help foster a warm, inviting atmosphere for our homeowners, guests, vendors, and even their furry friends. Perla on Broadway, our luxury homeowner's association, is located in Downtown Los Angeles

Compensation: $20.00 -$22.00

Schedule: Thursday - Monday 2:30 pm - 11:00 pm

Why You'll Love Working at Action

• Birthday Holiday: Enjoy a special day off to celebrate your birthday.
• One-on-One Mentoring: Receive personalized guidance and support for your professional growth.
• 10 Days' Vacation: Take time to relax and recharge with generous vacation days.
• Team Member Incentive Program: Earn rewards for your hard work and dedication.
• Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.
• Pet Insurance: Care for your furry friends with our pet insurance options.
• Year-End Bonus: Celebrate your contributions with an annual bonus.
• Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.

What You'll Do (Job Duties)

• Welcome Guests: Greet homeowners, guests, and vendors with a genuine smile and friendly demeanor, ensuring everyone feels valued and at ease upon arrival.
• Customer Service Excellence: Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Policy Enforcement: Uphold and enforce community policies with respect and fairness, contributing to a well-organized and harmonious environment.
• Package Handling: Efficiently handle and process packages, ensuring accurate and timely distribution to homeowners.
• Resident Communication: Keep residents informed about upcoming community events, changes, and updates, enhancing their engagement and enjoyment via email.
• Inquiry Management: Address homeowner inquiries and concerns promptly and professionally, providing exceptional service and support.
• Area Maintenance: Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control.

Who You Are (Skills/Experience)

• -At least 1 year of customer service experience, showcasing your ability to provide exceptional support
• -Excellent telephone etiquette, ensuring clear and professional communication
• -Administrative/clerical experience. Familiar with Microsoft, Type 30 WPM.
• -Experience in hospitality, luxury retail, or fine dining is a plus, highlighting your background in delivering top-notch service
• -A polished and professional appearance and demeanor that reflects our commitment to excellence
• -An upbeat and positive team player attitude that contributes to a collaborative work environment
• - Strong judgment and a solutions-oriented mindset, driving effective problem-solving
• - A proactive customer service approach that anticipates and meets the needs of our residents and guests

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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