Lobby Ambassador

JLL; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

JLL is seeking a Lobby Ambassador in San Jose to greet guests, guide arrivals, and coordinate with facilities teams to deliver seamless hospitality services throughout the workplace.

You will act as the resident local expert on dining, entertainment, and area attractions, ensuring a warm, professional guest experience and efficient front-desk support across departments.

Qualifications

• HS diploma or GED required.
• 2-3 years of customer service or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and passion for guest experiences.
• Ability to multi-task and prioritize while maintaining accuracy and service quality.
• Proficiency with Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook).

Responsibilities

• Enthusiastically welcome guests and assist with arrivals, departures, and orientations.
• Engage visitors and employees in a warm, helpful manner with visible presence.
• Serve as a local resource for dining, attractions, and events to enhance guest experiences.
• Coordinate with clients, customers, and support teams to identify needs and provide solutions.
• Work with facilities management to deliver hospitality-focused service across departments.
• Be the central point of contact for campus information, wayfinding, and coordination of activities.
• Provide meeting support, reception services, and personal assistance as needed.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Professional demeanor

Flexibility

Education

HS diploma or GED

Tools

Microsoft Office

Job description

What this job involves:

As a Lobby Ambassador at JLL, you'll be the welcoming face of our clients' workplaces, delivering exceptional experiences through proactive hospitality and face-to-face engagement. This client-facing role positions you as the central connection point for visitors, employees, and guests, where you'll blend hospitality expertise with workplace support to create seamless service from the moment someone arrives until they depart. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and as a Lobby Ambassador, you'll embody this through your genuine care, local expertise, and commitment to anticipating needs before they're expressed. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, empowering you to bring creative solutions to every interaction. You'll maintain a visible, engaging presence throughout the workplace while coordinating with facilities management teams to ensure hospitality-focused service delivery across all departments. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll serve as the resident expert on everything from campus wayfinding to local dining and entertainment, enriching every guest experience.

Lobby Ambassador- JLL

What this job involves:

As a Lobby Ambassador at JLL, you'll be the welcoming face of our clients' workplaces, delivering exceptional experiences through proactive hospitality and face-to-face engagement. This client-facing role positions you as the central connection point for visitors, employees, and guests, where you'll blend hospitality expertise with workplace support to create seamless service from the moment someone arrives until they depart. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and as a Lobby Ambassador, you'll embody this through your genuine care, local expertise, and commitment to anticipating needs before they're expressed. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, empowering you to bring creative solutions to every interaction. You'll maintain a visible, engaging presence throughout the workplace while coordinating with facilities management teams to ensure hospitality-focused service delivery across all departments. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll serve as the resident expert on everything from campus wayfinding to local dining and entertainment, enriching every guest experience.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Act as central point of contact for campus information, wayfinding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

Required qualifications:

• HS diploma or GED
• Minimum 2-3 years of customer service or hospitality-related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with passion for creating exceptional guest experiences
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

Preferred qualifications:

• Experience in corporate hospitality or workplace services environment
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions
• Background in event coordination or meeting support servicesAdditional language skills to serve diverse clientele
• Experience with workplace technology platforms and information systems

Schedule:

M-F 8am-5pm

Location:

San Jose,CA