Event Concierge

Tb Isle Resort Lp; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL seeks an Event Concierge to act as liaison between the Event Manager and Banquets, ensuring flawless events and timely changes. The role requires hospitality experience, a professional demeanor, and meticulous attention to detail in a luxury setting.

Responsibilities include anticipating needs, assisting on-site with last-minute requests, inspecting rooms, coordinating with management, and communicating program changes across departments.

Qualifications

• Minimum of one year of hospitality experience required.
• Excellent customer service and interpersonal skills.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Anticipate needs and resolve them quickly while maintaining professionalism.
• Assist clients on-site with last-minute requests and on-time responses.
• Inspect function rooms prior to start to ensure Banquet Event Orders are followed.
• Maintain Conference Center cleanliness and organization throughout the day.
• Coordinate with Banquet Management each morning on goals and challenges.
• Communicate changes to the program with Culinary, Events, and other departments.
• Attend all relevant department and pre-conference meetings.
• Create function room signs as needed and advise Engineering on temperature controls.

Skills

Hospitality experience

Customer service

Interpersonal skills

Detail oriented

English language

Second language

Education

4-year Hospitality degree

Tools

CI-TY

Meeting Matrix

Word

Excel

Job description

Job Details

Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180
Job Category: Hospitality - Hotel

Scope of Position

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Position Requirements

• Professional demeanor appropriate for a luxury environment.


• A minimum of one year of hospitality experience is required.


• Knowledge of CI-TY, Meeting Matrix, Word, and Excel.


• Excellent customer service skills, superior interpersonal skills with acute sense of detail.


• Ability to multi-task and work independently in a fast-paced environment.


• Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.

Responsibilities

• Anticipate needs and resolve them quickly and effectively. Maintain a pleasant demeanor and composure with clients and Associates at all times.


• Assist clients on-site with last-minute situations or requests in a timely manner.


• Inspect all function rooms prior to the start of the function to ensure setup is exactly as requested on Banquet Event Orders (BEO).


• Assist in keeping the Conference Center clean and organized throughout the day.


• Meet with Banquet Management each morning to communicate the goals of the day and any challenges that they may foresee.


• Meet with the PM Event Concierge to discuss the groups in-house, any arriving groups, challenges, and successes of the day.


• Coordinate with the Event Manager/Client before the function begins to confirm the assistance needed.


• Coordinate any shipping of materials (boxes) back to the client’s office with the client and relay the information to the Business Center.


• Act as the liaison between the Catering/Event Manager/Client to communicate changes to the program as needed with various departments.


• Attend all Department, Banquet Event Order, Resume, and Pre-Conference Meetings.


• Make function room signs for events.


• Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms.


• Perform any other reasonable duties as required by management.

Education

• 4-year Hospitality degree or equivalent preferred.

Skills and Abilities

• Able to communicate in the English language. A second language is a plus.


• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.


• Knowledge of proper chemical handling, cleaning techniques, and use of equipment/machinery.

Physical Requirements

• Able to work in a fast-paced environment.


• Be physically fit to lift, pull, and push items up to 50 pounds.


• Also requires standing/walking/reaching and bending throughout the shift.

Qualifications