Lobby Ambassador

Tb-Isle-Resort-Lp; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Tb-Isle-Resort-Lp in Florida is seeking a Lobby Ambassador to greet arriving and departing guests, anticipate needs, and ensure high service standards. You will assist with amenities, directions, luggage, transportation, and concierge services, while maintaining confidentiality and responding to guest requests in a fast-paced environment.

Candidates should have at least one year in hotel guest services and strong communication skills; a high school diploma is required.

Qualifications

• Minimum 1 year of customer service experience at a major hotel preferred.
• Previous Guest Relations and Front Office experience in a hotel required.
• Possess outstanding guest services and communication skills.
• Handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to questions raised by guests and members.

Responsibilities

• Courteously open doors and assist guests arriving and departing the resort.
• Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.
• Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
• Coordinate transportation for guests (taxi, shuttle, limo).
• Familiar with emergency procedures.
• Assess group travel movements and coordinate necessary guest service arrangements for luggage and ground transportation.
• Monitor lobby traffic.
• Anticipate guest needs and resolve guest concerns and requests.
• Assist concierge services, VIP services, baggage, parking, and other special services as required.
• Maintain confidentiality of guests and members information and security of high-profile individuals.

Skills

Customer service

Front Office

Guest relations

Communication skills

Active listening

Multitasking

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Scope of PositionThe Lobby Ambassador serves as arrival and departure ambassador by greeting, welcoming, and acknowledging guests. He/she will anticipate, and address guests' needs to ensure quality standards, services, and guest satisfaction.Position RequirementsMinimum 1 year of customer service experience at a major hotel preferred.Previous Guest Relations and Front Office experience in a hotel required.Possess outstanding guest services and communication skills.Handle a multitude of tasks in an ever-changing environment.Effective at listening to, understanding, clarifying, and responding to questions raised by guests and members.ResponsibilitiesCourteously open doors and assist guests arriving and departing the resort.Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.Coordinate transportation (e.g., taxicab, shuttle bus, limo services) for guests.Familiar with emergency procedures.Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements.Monitor lobby traffic.Anticipate guest needs and resolve guest concerns and requests.Assist concierge services, VIP services, baggage, parking, and other special services as required.Maintain the confidentiality of guests and members information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.Perform any other reasonable duties as required by management.EducationHigh school diploma.Skills and AbilitiesAbility to communicate in the English language. Second language is a plus.Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).Physical RequirementsOn a continuous basis, stand for long periods of time.Use telephone and computer keyboard daily.Must be physically fit to lift, pull, and push items up to 50 pounds.Also requires standing/walking/reaching and bending throughout shift.