Loans & Member Services Specialist

SDCCU; Chula Vista (CA); On-site; USD 35,000 - 42,000; Full time

Job summary

SDCCU is seeking a Lending Call Center Specialist I in Chula Vista to provide prompt, professional information and process routine loan requests in a call center setting.

You will cross-sell Credit Union products, meet service level targets, and maintain compliance while delivering excellent member service. Prior banking customer service and real estate/consumer loan processing experience are valued.

Qualifications

• High school diploma or equivalent required.
• Real Estate Certification Training Program completed after hire.
• Minimum 1 year of financial institution customer service experience.
• 6 months consumer or real estate experience preferred.
• Strong organization, ability to balance priorities, follow up within timeframes.
• Ability to work in a team environment.
• Effective verbal and written communication skills.
• Superior customer service with high integrity; sales orientation to promote Credit Union products.

Responsibilities

• Answer incoming calls in a polite, professional manner; determine caller’s business and eligibility for memberships; process loan requests.
• Meet established sales, production, efficiency and quality metrics.
• Stay current with regulatory requirements for new loan applications.
• Quote real estate rates; pre-qualify member; process real estate loans; follow up as required.
• Quote consumer loan rates; pre-qualify member; process loan applications; follow up as required.
• Provide borrowers with status on applications.
• Interview members to assess financial needs and recommend appropriate programs.
• Process and follow up on Real Estate and Consumer Loan leads; contact member within 24 hours.
• Develop industry knowledge and troubleshoot problems in the application process.
• Provide Live Chat support and Help Desk support for inquiries.
• Participate in AML/BSA compliance training and identify suspicious activity.

Skills

Customer service experience

Sales ability

Verbal and written communication

Teamwork

Organization skills

Education

High School diploma or equivalent

Real Estate Certification Training Program

Job description

SDCCU is seeking a Lending Call Center Specialist I in Chula Vista to provide prompt, professional information and process routine loan requests in a call center setting.

You will cross-sell Credit Union products, meet service level targets, and maintain compliance while delivering excellent member service. Prior banking customer service and real estate/consumer loan processing experience are valued.