Loans & Financial Services Specialist

World Finance; Burlington (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Strong growth opportunities

Promote-from-within culture

Performance-based earnings

Comprehensive benefits for all stages

Retirement and time off

Community focus

Work-life balance

Job summary

World Finance in Wisconsin is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax and banking needs.

This role requires daily outbound calls, in-person meetings, and the ability to close loans while meeting performance goals across sales, collections, tax services, and branch operations.

We offer performance-based earnings, comprehensive benefits, and opportunities for advancement in a promoting-from-within culture.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.

Education

High school diploma or equivalent

Job description

World Finance in Wisconsin is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax and banking needs.

This role requires daily outbound calls, in-person meetings, and the ability to close loans while meeting performance goals across sales, collections, tax services, and branch operations.

We offer performance-based earnings, comprehensive benefits, and opportunities for advancement in a promoting-from-within culture.