Loaner Vehicle Concierge

Hendrick Automotive Group; Boardman (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

BMW of Southpoint is seeking a loaner vehicle administrator to manage loaner programs, paperwork, and fleet flow. You will assist customers with drop-off/pick-up, locate loan cars, and maintain accurate records and vendor relationships.

The role requires strong customer service, detail orientation, and teamwork in a dealership environment with regular hours and safety protocols. Equal opportunity employer.

Qualifications

• Previous customer service experience desired.
• Basic operation and features of loaner vehicles must be demonstrated.
• Excellent interpersonal, communication, and organizational skills required.

Responsibilities

• Manage the administration of loaner vehicles to customers.
• Manage the flow of our loaner fleet.
• Complete paperwork, explain policies, obtain approvals.
• Locate loan cars for clients.
• Assist customers with vehicle drop-off and pick-up.
• Enter loan car data, license and insurance, create contract.
• Prepare loan car reports and track turnover daily.
• Update client database as needed.
• Contact vendors when short of cars to loan.
• Check-in returned cars, inspect for damage, log mileage.
• Arrange repairs and maintenance as needed.
• Ensure cars are clean and operable before delivery.
• Attend required training and follow safety rules.
• Maintain CSI at or above company standards.

Skills

Customer service

Attention to detail

Communication

Interpersonal skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Tools

Microsoft Office

Dealership Management System

Job description

BMW of Southpoint is seeking a loaner vehicle administrator to manage loaner programs, paperwork, and fleet flow. You will assist customers with drop-off/pick-up, locate loan cars, and maintain accurate records and vendor relationships.

The role requires strong customer service, detail orientation, and teamwork in a dealership environment with regular hours and safety protocols. Equal opportunity employer.